It’s helpful to understand how each field appears during checkout so you can choose the most suitable option for your needs. The appearance may vary slightly depending on your wording and settings, but we hope this overview supports your selection process.
This article covers:
Overview
Booking forms allow you to collect specific details from customers when they book. Field types are grouped into four main categories:
Attendee details: Used to collect information about each person attending. For example, their name, age, or dietary requirements.
Booking details: Apply to the whole booking rather than individual attendees. These are helpful for gathering information like how the customer heard about you or if they’ve booked before.
Ticket details: Linked to the specific ticket type selected. Useful when you need different information depending on the ticket. For example, T-shirt size for a workshop with merchandise.
Consent: Used to confirm agreement for things like joining a mailing list or accepting terms and conditions.
System fields
A system field is a field that appears prominently throughout the system and cannot be amended to collect data other than what is specified.
We currently have three types of system fields:
Attendee name: Used to identify the attendee.
Attendee email: Used for all automated emails.
Child attendee: Used to record whether the attendee is a child or not.
How they appear during checkout
Attendee name
The attendee name field appears under the Attendee details section as Full name with two separate fields for the first and last name:
Attendee email
The attendee email field appears under the Attendee details section as Attendee email:
It defaults to the email added in the Booker details section. Customers can change the email by selecting the Change attendee button.
Child attendee
The Child attendee field appears as the question Is this attendee a child?, with a Yes/No answer. It sits under the Attendee details section of the booking form:
Field types
Plain text - Single-line
The Plain text – Single-line field gives customers one line to respond with a short text answer. This works well for questions needing brief responses (1–5 words), such as the Name of the person who referred the customer.
How it appears during checkout
The Field question you enter during setup appears to the left, with the response field on the right. Any instructions you include will display below the field, and placeholder text will appear inside the field as a faded example.
💡 This field can appear under Booking details, Attendee details, or Ticket details, depending on where you add them.
Plain text - Single-line - Validated
The Plain text - Single-line - Validated field gives customers one line to respond in plain text with a specific format. This works well when you need responses to follow a set pattern. For example, numbers only, letters only, or a mix of both.
How it appears during checkout
Numbers-only example
The Field question you enter during setup appears to the left, with the response field on the right. Any instructions you include will display below the field, and placeholder text will appear inside the field as a faded example.
If a customer responds in the wrong format, Bookwhen will show them an 'This seems to be in the wrong format' error message that they must correct before proceeding with their booking.
For example:
💡 This field can appear under Booking details, Attendee details, or Ticket details, depending on where you add them.
Plain text - Multi-line
The Plain text - Multi-line field gives customers a larger text box to respond in plain text. This is helpful when you need a longer response, such as "Additional details."
How it appears during checkout
The Field question you enter during setup appears to the left, with the response field on the right. Any instructions you include will display below the field, and placeholder text will appear inside the field as a faded example.
💡 This field can appear under Booking details, Attendee details, or Ticket details, depending on where you add them.
Checkbox
The Checkbox field lets customers answer a question by ticking a box. This works well for optional prompts such as "Tick this box if it's your first time attending".
How it appears during checkout
The Field question you enter during setup appears to the right of the checkbox, and any instructions you include will display below the field:
💡 This field can appear under Booking details, Attendee details, or Ticket details, depending on where you add them.
Yes/No option
The Yes/No field allows customers to choose between 'Yes' or 'No' in response to a question. This is useful for simple questions, such as "Do you need any special assistance during the event?"
How it appears during checkout
The Field question you enter during setup appears to the left of the Yes/No options, and any instructions you include will display below the field:
💡 This field can appear under Booking details, Attendee details, or Ticket details, depending on where you add them.
Date selection
The Date field lets customers select a date to answer a question. For example, "Date of Birth".
How it appears during checkout
The Field question you enter during setup appears to the left of the date selectors, and any instructions you include will display below the field:
💡 This field can appear under Booking details, Attendee details, or Ticket details, depending on where you add them.
Drop-down list
The Dropdown field allows customers to choose from several pre-determined options. For example, "Level: [Option 1], [Option 2], etc."
How it appears during checkout
The Field question you enter during setup appears to the left of the drop-down list and any instructions you include will display below the field:
When a customer selects the drop-down list, the option you provided will appear. For example, "Beginner, Intermediate, Advanced":
💡 This field can appear under Booking details, Attendee details, or Ticket details, depending on where you add them.
Multiple choice - Select one only
The Multiple choice – Select one only field lets customers select only one option from a list of pre-set choices. For example, "How did you hear about this event?"
How it appears during checkout
The Field question you enter during setup appears to the left of the options list, and any instructions you include will display below it:
💡 This field can appear under Booking details, Attendee details, or Ticket details, depending on where you add them.
Multiple choice - List
The Multiple choice - List field lets customers select more than one option from a list of pre-set choices. For example, "What would you like to get out of this event?".
How it appears during checkout
The Field question you enter during setup appears to the left of the options list, and any instructions you include will display below it:
💡 This field can appear under Booking details, Attendee details, or Ticket details, depending on where you add them.
Website link (URL)
The Website link (URL) field is designed for answers in a website address format. For example, "What website are you visiting from?"
How it appears during checkout
The Field question you enter during setup appears to the left, with the response field on the right. Any instructions you include will display below the field, and placeholder text will appear inside the field as a faded example.
💡 This field can appear under Booking details, Attendee details, or Ticket details, depending on where you add them.
Email address
The Email address field is designed for answers in an email address format. For example, "What's the best email address to reach you on?".
How it appears during checkout
The Field question you enter during setup appears to the left, with the response field on the right. Any instructions you include will display below the field, and placeholder text will appear inside the field as a faded example.
💡 This field can appear under Booking details, Attendee details, or Ticket details, depending on where you add them.
Phone number
The Phone number field is for answers in a phone number format. For example, "Please provide your contact telephone number".
How it appears during checkout
The Field question you enter during setup appears to the left, with the response field on the right. Any instructions you include will display below the field, and placeholder text will appear inside the field as a faded example.
💡 This field can appear under Booking details, Attendee details, or Ticket details, depending on where you add them.
Address
The Address field is for answers in an address format. For example, "Please provide your home address".
How it appears during checkout
The Field question you enter during setup appears to the left, with the response field on the right. Any instructions you include will display below the field, and placeholder text will appear inside the field as a faded example.
💡 This field can appear under Booking details, Attendee details, or Ticket details, depending on where you add them.
Checkbox - for capturing consent
💡 This field can only be used for consent and will default as a Booking field.
The Consent field is for gathering permission from customers. Once a consent field is used by a customer, neither they nor you (as the admin) can change it. For example, "Do you consent to your picture being taken during the event?".
How it appears during checkout
The Field question you enter during setup appears to the right of the checkbox, and any instructions you include will display below the field:
💬 Any questions or feedback? There are two ways to get in touch:
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