On Bookwhen, there are three types of booking form fields available which capture different types of information:

Attendee: For each attendee on the booking (e.g. name, email, etc.).
Booking: For the entire booking, regardless of the number of attendees (only appear once).
Ticket: Relate to the tickets in a booking (for details specific to the tickets).

Attendee fields

Attendee fields collect information specific to each attendee. They are particularly useful when you want to store details for attendees across multiple bookings. Each attendee in a booking will be prompted to provide their information individually.

If you run child-friendly events, you can set up your forms to allow customers booking for children to skip the requirement for an attendee email address.

Booking fields

Booking fields capture general booking information that applies to the entire booking, regardless of the number of attendees. These fields are asked once per booking.

For example, you might include a field to ask if the customer wants to sign up for a newsletter.

Ticket fields

Ticket fields gather information specific to the tickets selected for an event. These fields are displayed per ticket and per attendee.

For example, if you provide food at an event and want to offer menu choices specific to a ticket type, ticket fields would be the ideal option. This is because the details apply to the ticket selected, not the attendee.

Field data types

Your selection under Field data type will depend on the kind of information you are trying to collect.

Overview of data types

Data Type	Explanation	Example
Plain text - Single line	Provides your customers with one line to respond in plain text.	For questions that require answers of only 1-5 words, e.g. "Full name"
Plain text - Multiline	Provides your customers with multiple lines to respond in plain text.	For questions that require a little more information from your customers, e.g. "Please provide your feedback on the ease of the booking process"
Check box	A question your customers can answer by checking a box.	"Please check this box if you wish to borrow a yoga mat"
Check box - for capturing consent	For questions of consent. Once a consent field is created and used by a customer, they or you (as the admin) cannot change this.	"Do you consent to your picture being taken when participating"
Yes or no option	Provides your customers with a 'yes' or 'no' option to answer.	"Is this your first time attending this event?"
Date selection	Your customers can select a date from a calendar to answer the question.	"Please indicate the date when you qualified to participate in this event"
Drop-down list	For customers to select an answer from several pre-determined options.	"Would you describe your ability for this activity as beginner, intermediate, or expert?"
Multiple choice - pick one only	For customers to select only one answer from several pre-determined checkbox list options.	For questions that require just one response.
Multiple choice - select from list	Customers have the option to select multiple answers from several pre-determined checkbox list options.	For questions that give the option to select more than one response.
Web address (URL)	For website address formatted answers only.	"What website are you visiting from?"
Email address	For website address formatted answers only.	"What website are you visiting from?"
Phone number	For phone number formatted answers only.	"Please provide your home address"
Address	For address formatted answers only.	"Please provide your home address"

Whenever possible, it's a good idea to use a field that helps you validate the information you're requesting. For example, use the Phone number field type when asking for a customer's contact number: