Bookwhen

Anni

Gemma

Ollie

Track bookings, revenue, and performance data.

Reporting

Learn how to search, access, and export booking and attendance information

Booking and attendance reports

Learn how to nudge customers whose passes have expired or been fully used

How to send follow-up emails for expired or used-up passes

Learn what to do if your reports take longer to export

Slow loading exports

Learn how to export data from your Bookwhen account to use in other systems

How to export data to CSV files

Learn how to access and use membership reporting

Membership reporting

Learn how to download and use reports for purchased passes

Pass reporting

Learn how to track and analyse discount code usage

Discount code reporting

Learn how to get enhanced insights from individual attendance and allowance exports

Advanced reporting: Individual attendance and allowances

Learn what each column means in your customer, booking, and attendance reports

CSV export fields

Learn what each statistic means and how it’s calculated

Dashboard statistics

Learn how to access and use reporting for your customer groups

Customer Group reporting

Learn how to track bookings and use the dashboard effectively

Understanding the Dashboard: Latest booking activity

Access insights on your sessions and attendees.

Reporting tools

Learn how to get enhanced insights from customer exports

Advanced reporting: Customers

Learn how to get enhanced insights from pass exports

Advanced reporting: Passes

Learn how to get enhanced insights from booking exports

Advanced reporting: Bookings

Learn how to get enhanced insights from attendance and discount code exports

Advanced reporting: Attendance and discount codes

Advanced reporting

For more help, please contact the support team via live chat on our <a href="https://www.bookwhen.com/contact" target="_blank" rel="nofollow noopener noreferrer">homepage</a> or from your <a href="https://admin.bookwhen.com/dashboard" target="_blank" rel="nofollow noopener noreferrer">account</a>.

Buddy, our helpful chatbot, will assist first and connect you to a team member if needed.

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