The purchased pass report helps you identify customers whose passes are no longer valid. You can use this information to send follow-up emails that encourage rebookings or new purchases.
This article explains how to send follow-up emails to customers with expired or fully used passes using the report.
Downloading the purchased pass report
To download the report:
Select Packages & Discounts, then Passes from the left-hand menu on your account.
Select Download purchased passes report:
Untick the Exclude fully used passes? checkbox to ensure the report includes all of your purchased pass information, then select Download:
This exports the report as a .csv file that you can open in your chosen spreadsheet software (such as Excel, Numbers, or Google Sheets, etc.).
Within the report, there are various columns such as:
Pass name
Booking URL
Name
Email
Used amount (the number of redemptions made)
Total amount (the amount of uses the pass allows)
Expiry date.
Then extract the email addresses from the spreadsheet and send them via your email host (such as Outlook or Gmail).