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Sending a follow-up email to customers with expired or used-up passes
Sending a follow-up email to customers with expired or used-up passes

Learn how to send a nudge email to customers holding an expired or used-up pass

Anni avatar
Written by Anni
Updated over a week ago

The purchased pass report is a great way to find the email addresses of pass holders with passes that have either expired or been fully used.

To do this, select Packages & Discounts from the left-hand menu, then Passes. From here, select Download purchased passes report:

Once selected, keep the tickbox clear next to Exclude fully used passes? to ensure the report includes all of your purchased pass information:

Once you select Download, you will export the report as a .csv file into your chosen spreadsheet software (such as Excel, Numbers, or Google Sheets).

Within the report, there are various columns such as:

  • Pass name

  • Booking URL

  • Name

  • Email

  • Used amount (the number of redemptions made)

  • Total amount (the amount of uses the pass allows)

  • Expiry date.

You'll need to conduct additional filtering to ensure the report only contains the information you'd like to refer to.

Once you've done this, you can extract the email addresses from the spreadsheet and email them through your email host (such as Outlook or Gmail).

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