✨ Please note: Passes are available on the Standard plan or above, and the pass reporting feature is currently available to Account owners.
Pass reporting is useful for tracking and managing the usage and status of your memberships or passes. It allows you to monitor how customers are engaging with your offers, providing valuable insights that can help you make informed decisions about your membership strategy, pricing, or member benefits.
There are two ways you can generate pass reports:
Download the purchased pass report directly from the Passes tab or
Export a customer report (that contains information on how many passes a customer has purchased, when their pass expires, and how many uses they have remaining).
Download the purchased passes report
To download the purchased pass report:
Select Packages & Discounts, then Passes from the left-hand menu.
Select the Options drop-down menu, then Download purchased passes report:
Tick the Exclude fully used passes checkbox to ensure the report only includes active passes with remaining uses, then select Download to download the report:
Export customers (CSV)
You can export your customer list as a CSV file and open it in the spreadsheet software of your choosing (Excel, Google Sheets, etc.). To do this:
Select Customers from the left-hand menu on your account.
Add any filters to the search, then select Search to generate the results.
Select Options, then Export customers (CSV):
This export provides three columns:
U = Passes bought (how many passes a customer has purchased)
V = Pass uses remaining (how many uses they have remaining)
W = Pass expires at (the pass expiry date)
✨ You can also export booking or attendance information.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺
Tags: classpass, class, classpasses