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Pass reporting

How to download a report of your purchased passes

Anni avatar
Written by Anni
Updated over a week ago

Please note: Passes are available on the Standard plan or above, and the pass reporting feature is currently available to Account owners.

There are two ways you can generate pass reports:

  1. Export a customer report (that contains information on how many passes a customer has purchased, when their pass expires, and how many uses they have remaining).

Download the purchased passes report

Select Packages & Discounts from the left-hand menu. From here, select Passes, then Download purchased passes report under Options:

Once selected, you can select whether you'd like to Exclude fully used passes. To do this, select the tickbox before continuing to Download the report:

✨ This will ensure only currently active passes with remaining uses are included in the report.

Export customers (CSV)

You can export your customers as a .csv file (e.g. Excel spreadsheet) from the Customer list.

To download the report, select Options, then Export customers (CSV):

This export provides three columns:

  • U = Passes bought (how many passes a customer has purchased)

  • V = Pass uses remaining (how many uses they have remaining)

  • W = Pass expires at (the pass expiry date)

✨ You can also search, view and export booking or attendance information as outlined here.

💬 Any questions or feedback? There are two ways to get in touch:

Thank you! 🕺

Tags: classpass, class, classpasses

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