Select the Bookings tab from the left-hand menu on your account.

Use the search bar at the top of the page to find a booking. Enter the customer’s name or email in the Search field, and use the other fields to narrow your results by entry, tag, or date range (this refers to the event date, not the booking date).

Once filtered, select Search:

Scroll down and find the booking and select the hyperlinked booking reference to open it:

This opens the booking and displays the booking reference, status, attendee details, event and payment information, along with options to cancel the booking and resend confirmation emails.

Select the Edit details button:

You can update fields like the attendee name and any other extra attendee fields you’ve added to the entry.

Select the Ticket options button next to the correct event date/attendee:

Select either Transfer ticket to review your transfer options, or Cancel ticket to cancel that specific ticket within the entry:

Select Cancel booking under the Options menu:

Then select OK to confirm.

Select the Edit details button in the Booking fields section:

Amend any necessary field responses and select Save changes:

Select their email address within the booking to open their customer profile:

Select the Consent tab to open the list of consent fields the customer has or hasn't completed:

Select the three-dot menu next to the relevant field, then Revoke consent:

A pop-up window will appear, asking you to confirm the revocation. Select Confirm to proceed:

You can also review the consent history by selecting View history.