This article covers:
How to amend an email address
If a customer misspells their email address or if it no longer exists and is marked as invalid, you can update it to the correct one. However, if the customer has a new email address, please contact us to make the change. We can only update the email address if we’re confident it still belongs to the same customer who made the original booking.
💡 Important: Please don’t use this feature to transfer a booking to another customer by changing their email address. In such cases, simply cancel the current booking and rebook with the correct email address.
What do we have to consider before changing an email?
We use email addresses to define customers and link all their personal data, including any bookings, to that address. Changing an email address can potentially give someone else access to the original customer’s data, which would breach GDPR and other data protection laws.
Additionally, since bookings are linked to email addresses, changing one could confuse your booking history and attribute bookings to the wrong person. To protect both you and your customers, we must ensure any email changes are handled carefully. 🙏
💡 To note: When we or you update a customer’s email, the change only applies to that specific account. If the customer has multiple bookings across different Bookwhen accounts, they’ll need to contact each organiser separately to request the change. Alternatively, they can change it themselves within the customer portal.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺
Tags: booker