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Changing a customer's email address

Learn the steps to correct or change an incorrectly entered email address

Anni avatar
Written by Anni
Updated over a week ago

This article covers:

How to amend an email address

You can amend invalid email addresses if, for example, a customer misspells their email address or it no longer exists.

If the email is valid but needs changing, e.g. if the customer has a new email address, please contact us to complete the edit for you.

πŸ’‘ We cannot change an email address unless we are confident that the new email address is still associated with the customer with the original booking/record.

πŸ’‘ It's important not to use this function to transfer a booking to another customer by switching out their email addresses. In these cases, please cancel and rebook using the correct email addresses.

What do we have to consider before changing an email?

We use an email address to define a customer. This means that all the collected personal data associated with the customer, including any other bookings they might have completed, is linked to the email address.

  • If an email is changed, it can allow another person to access the previous customer's data. This would be a breach of the GDPR (and other data protection initiatives).

  • In addition, as we link bookings to the email address provided, any changes could confuse your booking history and attribute bookings to the wrong person.

For these reasons, we need to ensure that changes to this field will not cause any problems to both protect you and your customers. πŸ™

πŸ’‘ To note: When we or you change a customer's email, the change only takes effect for the particular account in question. This means that if they have made multiple bookings across multiple Bookwhen accounts, they will need to get in touch with each organiser to request the change.

πŸ’¬ Any questions or feedback? There are two ways to get in touch:

Thank you! πŸ•Ί

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Tags: booker

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