This article covers:
💡 Admin users can only amend email addresses marked as "invalid".
Invalid email address
If a customer misspells their email address or it doesn't exist, an "Invalid email" message will appear on their customer profile page. For example:
To find the customer profile and correct the invalid email address:
Select the Customers tab from the left-hand menu on your account.
Scroll to find the email address in the list, or you can use the search box to refine your search.
If using the search box, please be sure to select Search to generate the results.
Once you've found the customer, select the hyperlinked email address to open their profile:
Select the Details tab within their customer page, then Edit underneath their email address:
Enter the correct email address, then Continue:
You can choose if you'd like to email the customer confirming the change by ticking/unticking the Send an email to the customer notifying them of the change checkbox:
Select confirm to complete the change.
Once amended, you can resend the customer's confirmation email for their upcoming bookings and confirm the email address.
💡 Important notes
This function is only available when the system can positively identify invalid email addresses.
Use this function solely to update the invalid email address, not to transfer the profile to a different customer's email address. This ensures compliance with GDPR, as merging profiles could breach data protection rules.
Only team members listed as an "Account owner" or "Schedule manager" can change an invalid email address.
Unverified email address
If you suspect an email is incorrect but it isn't flagged as invalid, you might notice an 'unverified' label next to it:
This indicates that the email address has not been confirmed yet. If you notice an unverified email, please contact our support team via live chat or email to request an updated email address. Be sure to include both the current email address and the correct email address that support should update it to.
💡 Important notes
Our email system classifies email addresses based on domain validity. As a result, some email addresses may be labelled as "unverified" instead of "invalid."
For example, the email address "info@gmail.co" might initially appear invalid due to the missing "m," but it is flagged as "unverified" because the domain "gmail.co" is registered by Google. Although the domain exists, it is not currently active or used for email addresses.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺
Tags: booker