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Editing attendee details

Learn how to update customer information

Anni avatar
Written by Anni
Updated over 2 weeks ago

šŸ’” Please note: You cannot add or edit attendee email addresses once the booking is completeĀ unless they areĀ invalid. We suggestĀ cancellingĀ andĀ re-booking as the admin and entering the correct email address.

You can amend attendee details to keep customer information accurate, including names, contact info, and booking-specific data. This article explains how to edit and update attendee details to maintain accurate records.


Updating the customer information

To update customer information on a booking:

  1. Select Bookings from the left-hand menu on your account.

  2. Add your search criteria into the top bar, for example, either:

    • Add the booking reference number (consisting of 5 random letters and numbers, i.e. Y7XX4) in the Search field and select the Search button, or

    • Add their name or email address in the Search field, then select the Search button.

    • Ensure you select a date range, as past dates will not show. To do this, select the Start date field and then a date from the calendar pop-up.

      Bookings tab with the 'Search' field highlighted and an arrow pointing at the 'Search' button

  3. After generating the results, select the booking reference number:

    Bookings tab with an arrow pointing at the booking reference number

  4. Select Edit details next to the attendee that you'd like to edit:

    Booking screen with an arrow pointing at the 'Edit details' button

  5. You can amend their information, such as name or telephone number, and any other additional form fields that were present during booking:

    Booking screen with the attendee details section highlighted

  6. When you have finished editing, select Save changes.


šŸ’¬ Need extra help?

  • For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.

  • Prefer email? Send us an email instead.

Thank you! šŸ•ŗ

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