You may need to change your account's login email for reasons such as a changed email address, selling your business, or transferring ownership to a new account holder.
This article covers:
From the team member profile
💡 Please note: If Multi-factor Authentication (MFA) is enabled, we recommend temporarily disabling it before changing your email address. Re-enable MFA once the change is complete.
You can change the email address for a team member from their profile settings.
To do this:
Log in to your Bookwhen account using the email address you used to sign up.
Select your name from the top right-hand corner of the page, then Profile:
This opens your profile:
Select Edit next to Your account settings.
Add the new email address, then select Save to apply your changes:
Select Verify your email address in the email you have received to the new email address.
Once verification is complete, the email address on both the team member profile and the Team tab will be updated.
💡 To note: If you receive an 'Email already in use' error, it usually means there's an existing (booker) account with a new email address. In this case, you can replace the team member from the Team tab.
From the team tab
If you can't access the team member profile or if the new email address is already linked to an existing account, you can:
Select Account, then Team from the left-hand menu on your account.
Select Invite team member:
You can only edit an email address if you have access to the team member's profile or if the email isn't linked to an existing account. If that's not the case, you'll need to invite the new email address for the correct role, such as account owner, schedule manager, bookings admin, or leader.
Select Send invite:
Account owners can amend team members' roles anytime.
Once you've sent the invite and the recipient receives the invitation, open the new team member's profile by selecting the pencil and paper icon 📝 next to their name:
Then ensure that you select the Reply-to email and Account subscription notification checkbox settings for the new team member:
Reply-to:
Account subscription notifications:
This is because a Bookwhen account needs at least one Account owner to receive these system emails.
💡 To note: If you can't invite a new team member because you have already reached the limit on your current plan, please contact our support team to determine the best approach.
Removing the old email address
To remove the old email address:
Log in with the new Account owner's email address.
Select Account, then Team from the left-hand menu on your account.
Select the pencil and paper 📝 icon next to the old profile:
If you can't access the new email address, please contact the new account owner to action this.
From there, scroll down and select Remove from this account from the bottom right-hand corner:
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺
Tags: adding, new, manager, admin email