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How to change the log-in email
How to change the log-in email

Learn how to change the email you use to log in to your account

Anni avatar
Written by Anni
Updated over a week ago

There may be occasions where you need to change the log-in email for your account for reasons such as a changed email address, you've sold your business, or a new Account owner is due to take over your account.

Similar to inviting a new team member to join your account, select Account from the left-hand menu, then Team. From there, select Invite team member:

Account > Team page with an arrow pointing at the 'Invite team member' button, highlighting where users can click to add a new team member to their account.

As there isn't a way to edit an existing email address, you'll need to ensure you invite the new email address for the correct role, i.e., account owner, schedule manager, bookings admin, or leader. Then select Send invite:

Invite a team members screen showing the different team member options that users can choose between: account owner, schedule manager, bookings admin and leader.

πŸ’‘ To note: Account owners can amend team members' roles anytime.

Once you've sent the invite and the recipient receives the invitation, you can remove the old email address by logging in with the new Account owner's email address and selecting the pencil and paper πŸ“ icon next to the old profile:

Team page with an arrow pointing at the pencil and paper icon next to a team member name, showing users where to click to edit the team member.

πŸ’‘ If you can't access the new email address, please contact the new account owner.

From there, scroll down and select Remove from this account from the bottom right-hand corner:

Team member page with an arrow pointing at the 'Remove from this account' button in the bottom-right of the page, highlighting to users where to click to remove them from the account.

πŸ’‘ To note: If you have already reached the team member capacity limits on your plan, you will need to contact support from the original Account owner's email address to ask them to action this for you.


πŸ’¬ Any questions or feedback? There are two ways to get in touch:

Thank you! πŸ•Ί


Tags: adding, new, manager, admin email

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