There may be occasions where you need to change the log-in email for your account for reasons such as a changed email address, you've sold your business, or a new Account owner is due to take over your account.

Similar to inviting a new team member to join your account, select Account from the left-hand menu, then Team. From there, select Invite team member:

As there isn't a way to edit an existing email address, you'll need to ensure you invite the new email address for the correct role, i.e., account owner, schedule manager, bookings admin, or leader.

Then select Send invite:

Once you've sent the invite and the recipient receives the invitation, open the new team member's profile by selecting the pencil and paper icon 📝 next to their name:

Then ensure that you select the Reply-to email and Account subscription notification checkbox settings for the new team member:

Reply-to:

Account subscription notifications:

💡 This is because a Bookwhen account needs at least one Account owner to receive these system emails.

You can then remove the old email address by logging in with the new Account owner's email address and selecting the pencil and paper 📝 icon next to the old profile:

💡 If you can't access the new email address, please contact the new account owner to action this.

From there, scroll down and select Remove from this account from the bottom right-hand corner:

Tags: adding, new, manager, admin email