Steps to hand over your account
Temporarily take your public page offline
This prevents any bookings or payments during the transition period.Remove your payment options
For instance, you can remove any bank details from your 'Offline' term settings or disable your payment provider (Stripe, PayPal or WorldPay).Please note: Switching to a different payment gateway from Stripe will break the connection for any memberships. Existing offers will not sync to the new account, and you will not be able to manage them.
Add the new owner as a team member
Open the Team page, add the new owner, and then remove your details. If you've reached the team member capacity for your plan, please reach out to support via live chat or email.Update contact, billing, and payment details
The new owner will need to update their contact details, billing details, and Stripe payment details.To update the Stripe Email Address:
The new admin should log in and update the card details.
After updating the card details, contact support to provide the new email address you'd like to use for Stripe.
We’ll update the email address in Stripe to reflect the new admin's details.
Export any data you'd like to retain
The new owner will have access to all your booking information, including customer details. Once you've removed yourself from the account, you can no longer access this data, so please ensure you export any necessary data beforehand.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺