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Changing the Stripe/PayPal account integrated with your account

Changing the Stripe/PayPal account integrated with your account

Learn how to add a different Stripe or PayPal account already integrated with your account

Anni avatar
Written by Anni
Updated over 3 weeks ago

This article covers:

Switching the payment provider

If you've already connected Stripe or PayPal to your account but need to switch to a different account, you'll need to remove the existing connection before reconnecting the new one.

To do this:

  1. Select Settings, then Payments from the left-hand menu on your account.

  2. Select Manage next to the payment provider within your Payments section:

    Payments screen with an arrow pointing at the 'Manage' button

  3. Scroll down and select Remove PayPal option / Remove Stripe option (depending on your payment gateway):

    Payment gateway settings with an arrow pointing at the remove option

  4. Select Done once complete.

Reconnecting a payment provider

💡 Please log into the correct Stripe or PayPal account before reconnecting.

Once you disconnect the integration, you can simply re-add the correct account. To do this:

  1. Select Settings, then Payments from the left-hand menu on your account.

  2. Select Manage next to the payment provider within your Payments section:

    Payments screen with an arrow pointing at the 'Manage' button

  3. Select either Connect with Stripe:

    Stripe setup screen showing the connect with stripe button

  4. Or Connect with PayPal:

    Paypal setup screen showing the connect with paypal button

  5. Once complete, select Done.

How a payment provider switch affects memberships

Switching to a different payment gateway from Stripe will break the connection for any memberships. Existing offers will not sync to the new account, and you will not be able to manage them.

Please contact our support team before making any changes for help on the best approach.

💬 Any questions or feedback? There are two ways to get in touch:

Thank you! 🕺

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