✨ Please note: Online payments are available on the Lite plan or above.
Personal PayPal accounts cannot process online card payments. By upgrading to a business account, you can accept payments securely and easily manage transactions for your events.
This article explains the differences between personal and business PayPal accounts and why a business account is needed for online payments.
Overview
PayPal offers two types of accounts: Personal and Business.
Personal account: If you have a PayPal Personal account, you will need to upgrade to a Business account to integrate PayPal with your Bookwhen account.
Business account: With a PayPal Business account, you can accept credit card payments without requiring customers to have a PayPal account. PayPal Business accounts come in two options: Website Payments Standard (free) or Website Payments Pro (which requires a subscription). Both options work with Bookwhen.
Guest Checkout behaviour
Even with Guest Checkout activated, depending on their personal history, some customers may still be prompted to sign up for a PayPal account.
This is beyond our control, as PayPal has restrictions in place to prevent excessive Guest Checkouts. If this issue persists, you might consider switching to Stripe, which offers lower fees and allows card-only purchases without requiring accounts.
Upgrading a PayPal Personal Account to a Business or Premier Account
To upgrade your current PayPal Personal Account:
Open https://www.paypal.com/UPGRADE and log in to your PayPal account.
Select the Upgrade Now button at the bottom of the page.
The next page will allow you to choose a personal Premier Account or a Business Account. Select which type of account you would like and the Continue button.
If you have selected a Business Account, you will be asked to enter your Business Information and choose Submit.
Once you've done this, please make sure you Reuthenticate your PayPal connection on Bookwhen. To do this:
Select Settings, then Payments from the left-hand menu on your account.
Select Manage next to Stripe to open your PayPal settings.
Select the re-authenticate PayPal button:
Once finished, select Done to save the changes.
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