✨ Please note: Online payments are available on the Lite plan or above.
This article covers:
'Not verified'
If you’re processing credit or debit card payments through Bookwhen, your PayPal account must meet the required criteria. If it doesn’t, your PayPal account will appear 'Not verified' in your payment settings, which may cause issues when accepting payments.
There are three ways you can rectify this:
Check that your PayPal account is a Business account.
Business account
To process credit or debit card payments through Bookwhen, your PayPal account must be set up correctly.
First, make sure your PayPal account is a Business account rather than a Personal account. To do this:
Log in to your PayPal account and open your profile settings by selecting the settings icon ⚙️ , then Your Profile:
Scroll down to Account type to check the type of account:
If your account is not a Business account, select the Settings cog ⚙️ at the top, then Account settings and Upgrade to a business account.
Verify your Paypal account
PayPal requires confirmation that you own the financial details linked to your account. To verify, they will typically make a small payment or deposit a small amount into your account. You will then need to provide details from this transaction.
Verifying your financial details
To have a verified PayPal account, you must add and confirm at least one bank account or credit/debit card. To do this:
Log in to your PayPal account.
Select the Wallet section.
Adding a bank account
Select Add a new bank account and enter your sort code and account number.
Select Agree and Add:
PayPal will make a small deposit in your bank account and include a four-digit code next to the transaction on your bank statement.
Access your statement and find this code, then enter it on the subsequent screen before selecting Confirm:
Adding a credit/debit card
Select Add a new card, enter your card details, then Add card:
Paypal will withdraw a small amount (less than £1) to confirm your card and then refund it within 24 hours.
Select Confirm card, Confirm card again, and select Get code to consent to the temporary charge.
The charge usually appears in 3-4 days. Once it does, find the four-digit code next to the charge on your card statement, return to your Paypal wallet, select confirm card again and follow the steps to enter the code and complete verification.
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Tags: unverified