This article covers:
Compliance
There are a couple of steps to take to make your account compliant:
Add your refund policy
Enter your business contact details
💡 This information and accepted card-type logos will then be shown on the footer of your public booking page.
Your WorldPay Account
Once your Bookwhen account is compliant, you can create your WorldPay account:
(⚠️ Using the above link to sign up to WorldPay is an important step to ensure that you receive our exclusive low fees).
Creating the Security Keys
Log in to the Worldpay Enterprise Business Centre
Select Payment Configuration on the sidebar, then Secure Acceptance Settings
Locate the required Secure Acceptance profile (please note the profile may be inactive, and then toggle within the search feature can be used to locate it)
Select the ellipsis icon [...] under the More column and then select Edit profile
Then select the Security tab, and under Active Keys, select Create key:
Provide a name for this new key, leave the Signature Verison as '1' and the Signature Method as 'HMAC-SHA256' and select Create:
Integrating the Profile ID and Security Keys with Bookwhen
Locate and copy your Merchant ID ending in gbpgbpe, then paste it into the corresponding box in your Bookwhen payment settings here:
Then locate your 32-digit long Profile ID near the top of the required profile page in the Secure Acceptance Settings:
(For example - EE5D0A21-BAE3-42DA-8093-B63F46B4EDAB)
Copy the Profile ID, and paste it into the Profile ID box in your Bookwhen payment settings here.
On the same profile page above, select the Security tab, then View key, where you can copy and paste the Access Key and Secret Key into your Bookwhen account Access Key and Secret Key corresponding boxes here.
⚠️ When adding the Profile ID, Access Key and Secret Key within Bookwhen, ensure that no additional spaces are included.
Lastly, select Save API Keys.
✨ You have now successfully integrated your Worldpay account with Bookwhen.
Activating Your Secure Acceptance Profile
A Secure Acceptance profile comprises settings you configure to create a customer checkout experience. Specific settings are needed to ensure that your account can accept payments.
To configure and activate your profile:
Select the Payment Form tab on the required profile page
Then scroll down to Checkout Steps and ensure that the Billing Information checkbox is Enabled:
Scroll further down to the Billing Information checkboxes table, and ensure they match this example:
Select Save, to save any changes made to the profile.
You can now scroll to the top of the profile page and select the back arrow here:
From the Profile Status dropdown, select Inactive and then Search:
You can then locate the required profile from the Profile list and then select Promote profile to make the profile changes live:
Once the profile is activated by Worldpay, the integration will be ready to accept payments.
Refunds
From October 14th, 2022, Worldpay began updating its payment provider, which means that there are now two ways to issue refunds.
How you issue refunds will depend on the date the payment was taken from your customer and when you migrated to the new provider. If you have recently migrated and started to take payments via the new Worldpay payment provider (CyberSource), you will need to issue refunds through your new Enterprise Business Centre dashboard.
Any payments taken before your migration date would have been collected via the old Worldpay payment provider (WPOP). You will need to issue refunds for existing payments through your old WPOP account. This was available until November 28th, 2022, after which WPOP was closed and access revoked.
✨ Visit your Enterprise Business Centre dashboard.
AMEX Payments
If you'd like to show that you accept Amex payments, you'll need to manually set this up within your Worldpay account and toggle this on, as it doesn't automatically show on your Bookwhen page.
Select Edit under Show American Express?:
Then select the tick box next to Show American express as an accepted payment method on your public page? before selecting Save:
💡 Important note
You can only save Worldpay Cybersource online payment fees with a Merchant ID filled in.
Without the Merchant ID, you won't have the View payment hyperlink option on the individual booking that allows you to view the booking on WP automatically, for example:
Contact information
You can contact Worldpay:
Via email: ngwcustomerservices@fisglobal.com
Via phone: 0345 850 9879.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺