✨ Please note: Online payments are available on the Lite plan or above.
To comply with online sales regulations, you must include your contact details and refund policy when accepting payments. This also helps build trust with customers and strengthens your business’s credibility.
This article explains the key requirements for taking payments online and how to ensure your booking process meets regulations.
Adding a refund policy
To add a refund policy:
Select Settings from the left-hand menu, then Payments.
Under Refund policy, select Edit:
Add your refund policy blurb in the Refund policy field:
Select Save changes when you have added all of the relevant information.
💡 A refund policy can be straightforward, but it's a good idea to make it as clear and detailed as possible so your customers understand their rights.
Adding contact details
To add your business contact details:
Select Account from the left-hand menu, Account details, then Edit:
You can add the following:
Business / Organisation name
Contact email address
Contact telephone number
Website address
Business / Organisation sector
Registered business address
Company registration number
Social media website links
Once finished, select Save changes.
💡 It's a good idea to include at least a phone number and an email address.