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Requirements for taking payments online
Requirements for taking payments online

How to meet regulations for taking payments online

Anni avatar
Written by Anni
Updated over a week ago

✨ Please note: Online payments are available on the Lite plan or above.

You must provide your contact details and refund policy when accepting online payments. Adding this information will mean that you comply with key regulations for online sales and build trust with your customers and credibility for your business.

This article covers:


Adding a refund policy

To add a refund policy, select Settings, then Payments from the left-hand menu, then Edit:

Then add your policy:

  • A refund policy can be straightforward, but it's a good idea to make it as clear and detailed as possible so your customers understand their rights.


Adding contact details

To add your business contact details, select Account from the left-hand menu, then Account details. From here, select Edit:

  • You should include, at minimum, a phone number and an email address.


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