💡 Please note: You cannot take payments with the Free plan. Payments are available on the Lite plan or above.

You may wish to learn more about how payments work on Bookwhen here before deciding on your preferred Payment settings.

This article covers:

How to find your payment settings

To locate your Payment settings, select Settings drop-down from the left-hand menu, then Payments:

Here you can determine the conditions surrounding your booker’s payments, whether online means (Stripe, WorldPay or PayPal), Offline payment conditions, and refund policy.


To receive online payments through Bookwhen, you must ensure that you have integrated with a payment gateway, either Stripe, Worldpay or PayPal.

You can select the Setup button next to your chosen service to initiate the process to link your gateway with Bookwhen:

Please ensure you have signed up for an account with your chosen service before doing this.

To read more on setting up online payments, see here.


You can decide by what means you receive an offline payment. It may be by cash, bank transfer or cheque. You can set this up by selecting Edit in the Offline payments section:

To read more on setting up offline payments, see here.


In the Currency section, you can select the currency in which your Bookwhen page will operate (please ensure that this is compatible with your chosen payment gateway).

You can read about our supported currencies here.

Tax percentage

You can also determine a Tax percentage in your payment settings here which will add a percentage cost to your future bookings to account for the tax you need to pay. If your prices account for tax, you can leave this as zero.

The tax will be added to all the payments taken in the payment gateway. It does not use the gateway's tax calculation; it is calculated by Bookwhen and added to the total taken by the gateway.

When viewing the tax paid, please note that on Bookwhen, a booking is broken down to ticket cost, added tax and total cost. However, this is not broken down when viewing a payment within your payment provider directly.

Refund policy

Bookwhen recommends that you enter a Refund policy within payment settings, which appears in the footer of your public page. Some payment gateways require a refund policy. See here for more on setting refund policies.

✨ If you have any questions, please get in touch with the support team via live chat or email at support@bookwhen.com

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