Bookwhen

Learn about past platform incidents on Bookwhen

Incident updates 🛠️

Learn about the newest features and improvements on Bookwhen

Latest product updates 🎉

Learn the steps to follow when transferring your Bookwhen account to someone else

FAQ: Handing over your Bookwhen account

Learn how to manage your Bookwhen account during daylight savings

FAQ: Daylight savings

Learn how to remove the login prompt for bookers on your public page

FAQ: How to remove the 'Login' link from your public page

Learn answers to common questions about vouchers

FAQ: Vouchers

Learn how courses work and what you can do with them

FAQ: Courses

Learn about the cookies Bookwhen uses, why we use them, and how to manage your preferences

FAQ: Cookies

Guidance for moving your events and bookings to Bookwhen

FAQ: Transitioning to Bookwhen

Learn which emails are sent to admins and customers

FAQ: Understanding the emails Bookwhen sends

Learn why customers may have issues accessing bookings via the iframe and how to resolve them

FAQ: Trouble accessing bookings via the iframe

Workarounds and tips for managing minimum attendee requirements

FAQ: How can I set an event minimum?

Learn how to use and navigate around the Bookwhen live chat messenger

Using Bookwhen live chat

Learn what copyright protects, how to respond if someone copies your content, and what steps to take if you need to report it

FAQ: Copyrighting your content

Learn about current membership limitations and practical workarounds

FAQ: Membership limitations and workarounds

Learn how to update your schedule and manage your account when taking time off

FAQ: Amending your schedule when taking time off

Learn how admin actions differ from your customers' when managing bookings

FAQ: Understanding admin vs customer booking permissions

Learn what settings apply to individual schedule pages and which ones are shared across your Bookwhen account

FAQ: Multiple schedule pages

Learn how to share your ideas with the Bookwhen team

FAQ: How to submit a feature request

Learn how to adjust ticket types and keep attendee details organised

FAQ: How do I modify ticket types and manage attendees effectively in Bookwhen?

Answers to common questions about setting prices for pass holders and membership-covered bookings

FAQ: How should I price tickets for pass holders and membership-covered events?

Learn how to access Bookwhen support and when assistance is available

FAQ: Customer support options and availability

Answers to common questions about account deletion timelines and data removal

FAQ: How long does account deletion take to complete on Bookwhen

Learn how Bookwhen shows times and what can be customised

FAQ: How do time formats display in Bookwhen?

Learn how to handle bookings and sessions for multi-date courses

FAQ: How can I manage attendees and session dates in courses?

Answers to common questions about editing and required fields

FAQ: How can I customise fields in my entries, and are there mandatory fields?

Answers to common questions about trying changes without affecting your live schedule

FAQ: How can I safely test schedule changes in Bookwhen without affecting my live schedule?

Answers to common questions about creating and maintaining different types of accounts

FAQ: How to set up and manage different account types in Bookwhen

Learn what to do if a customer cannot attend a singular date on a course

FAQ: What to do if a customer cannot attend a date on a course

Learn where to direct your customers for booking support and help

FAQ: Is there any Bookwhen guidance for bookers?

Learn how to apply changes linked to the Great British Summer Savings campaign

How to manage the temporary VAT reduction in Bookwhen

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Frequently asked Questions

For more help, please contact the support team via live chat on our <a href="https://www.bookwhen.com/contact" target="_blank" rel="nofollow noopener noreferrer">homepage</a> or from your <a href="https://admin.bookwhen.com/dashboard" target="_blank" rel="nofollow noopener noreferrer">account</a>.

Buddy, our helpful chatbot, will assist first and connect you to a team member if needed.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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