Bookwhen

Learn about past platform incidents on Bookwhen

Incident updates 🛠️

Learn about the newest features and improvements on Bookwhen

Latest product updates 🎉

Learn what to do if you or your customers stop receiving emails from Bookwhen

FAQ: Not receiving emails

Learn what to do if your Bookwhen page isn’t appearing in search results

FAQ: Google indexing

Learn the steps to follow when transferring your Bookwhen account to someone else

FAQ: Handing over your Bookwhen account

Learn how to manage your Bookwhen account during daylight savings

FAQ: Daylight savings

Learn why red lines appear in your schedule list

Red lines – 'Not in Schedule'

Learn how to remove the login prompt for bookers on your public page

FAQ: How to remove the 'Login' link from your public page

Learn how to ensure your event and tickets are visible to customers

FAQ: Why isn't my event showing on the public page?

Learn how to use multiple languages in your Bookwhen account

Supported languages in Bookwhen

Steps to fix technical issues in your browser

General browser troubleshooting

Learn answers to common questions about vouchers

FAQ: Vouchers

Learn how courses work and what you can do with them

FAQ: Courses

Learn why keeping your browser up to date improves your Bookwhen experience

Browser support

Learn about the cookies Bookwhen uses, why we use them, and how to manage your preferences

FAQ: Cookies

Guidance for moving your events and bookings to Bookwhen

FAQ: Transitioning to Bookwhen

Learn which emails are sent to admins and customers

FAQ: Understanding the emails Bookwhen sends

Learn what to do when customers have booking issues

FAQ: What to do when customers have issues booking

Learn why customers may have issues accessing bookings via the iframe and how to resolve them

FAQ: Trouble accessing bookings via the iframe

Workarounds and tips for managing minimum attendee requirements

FAQ: How can I set an event minimum?

Learn how to use and navigate around the Bookwhen live chat messenger

Using Bookwhen Live Chat

Learn what copyright protects, how to respond if someone copies your content, and what steps to take if you need to report it

FAQ: Copyrighting your content

Learn about current membership limitations and practical workarounds

FAQ: Membership limitations and workarounds

Learn how to update your schedule and manage your account when taking time off

FAQ: Amending your schedule when taking time off

Learn how admin actions differ from your customers' when managing bookings

FAQ: Understanding admin vs customer booking permissions

Learn what settings apply to individual schedule pages and which ones are shared across your Bookwhen account

FAQ: Multiple schedule pages

Learn how to avoid frequent scheduling and booking errors

FAQ: Common mistakes

Learn how to share your ideas with the Bookwhen team

FAQ: How to submit a feature request

Gemma

Anni

Dani

Answers to common questions about Bookwhen.

Frequently asked Questions

For more help, please contact the support team via live chat on our <a href="https://www.bookwhen.com/contact" rel="nofollow noopener noreferrer" target="_blank">homepage</a> or from your <a href="https://admin.bookwhen.com/dashboard" rel="nofollow noopener noreferrer" target="_blank">account</a>.

Buddy, our helpful chatbot, will assist first and connect you to a team member if needed.

Log in to your Bookwhen account

Find answers and get help from Intercom Support and Community Experts

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Tickets submitted through the messenger or by a support agent in your conversation will appear here.