Sometimes events or passes may not appear on your public page, even after they have been published. This can happen for several reasons, including availability settings, date restrictions, or publication status. Understanding the most common causes helps you identify and resolve issues quickly.
This article explains why events or passes may not appear on your public page and how to troubleshoot these issues.
Common causes and troubleshooting steps
Check whether the event or pass is published
Events and passes must be published before they appear on your public page.
For events, use the drop-down menu next to Edit entry and select Publish this single event:
For passes, make sure the Published toggle is enabled. If the pass has a future start date, it may not appear until that date is reached:
Check visibility and availability settings
Published events and passes may still not appear if they do not meet the conditions required to display on your public page.
For example:
No visible tickets are available
Capacity is set to 0
Availability or visibility settings prevent the event from displaying
Review these settings to ensure the event or pass can be shown to customers.
Check recurring events
If a recurring event appears unpublished, open the entry and set it to Published. Once published, upcoming events display according to your reveal and hide settings.
Check pass date restrictions
If a pass uses a future start date, it may appear unpublished until that date arrives.
To test this, temporarily change the start date to today. If the pass becomes visible, the start date restriction is the cause.
Check for account-related issues
If your account was recently restored after being marked for deletion, publishing may be temporarily affected.
If you receive an error when publishing, or the issue continues after checking the settings above, please contact support.
Additional troubleshooting tips
Use the schedule filter to narrow the list of entries you are reviewing
Regularly review your visibility and availability settings to ensure they match your intended setup
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