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FAQ: Why isn't my event showing on the public page?

What to check to ensure that your event is showing and tickets are available

Anni avatar
Written by Anni
Updated over a month ago

If your event isn't appearing on the public page, there are various checks you can do:

  1. Check the ticket settings.

  2. Check event capacities.

  3. Check if the entry is published.

To do this:

  1. Open your Scheduling page.

  2. Select the event from the schedule list, then Edit entry:

    Scheduling setup with an arrow pointing to the 'Edit Entry' button.

    Ticket settings

  3. Select the Tickets & Costs tab and check the Restrict when this ticket will be available setting:

    Tickets & costs tab with an arrow pointing at the 'Restrict when this ticket will be available' checkbox

    • This should be generous enough to show the event. This is probably at least four weeks or longer. Leave it completely blank for no restriction. 

  4. Open the Tickets & Costs to ensure you have ticked the Show this ticket? box for your ticket/s:

    'show this ticket' checkbox

    Event capacities

  5. Under the Tickets & Costs tab, check that the maximum capacity is more than 0, likewise with ticket allowance and Maximum tickets per booking.

    Ticket setup with an arrow pointing at the 'Maximum event size' and 'Number of tickets available' fields

    Published status

  6. Check the Published? toggle in the top right of the Information page to ensure the entry is published:

    Entry settings showing a 'Published' toggle

💬 Any questions or feedback? There are two ways to get in touch:

Thank you! 🕺

Tags: publicpage

Related Articles
Tickets & Costs
Creating an Early Bird / Advance Ticket
Hiding your ticket availability
Restrict ticket availability & when events are revealed
Event capacity vs ticket availability and maximum tickets per booking
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