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Restrict ticket availability & when events are revealed
Restrict ticket availability & when events are revealed

Learn how to restrict when tickets become available and when they close, and how far in the future events appear on your schedule.

Anni avatar
Written by Anni
Updated over a week ago

By default, all dates/times listed on a published entry are public, and all tickets are available to book right up until/during an event.

You can customise your settings to restrict when a ticket becomes available for booking and when it closes for each separate date/time listed on the entry. This tool is handy for early bird tickets and ensures a cut-off time to prevent last-minute bookings before an event starts.

This article covers:


Restrict when tickets are available for booking

To set this up, open your Scheduling page, select the entry on the page and then Edit entry:

From here, select the Tickets & Costs tab. Tick the Restrict when this ticket will be available checkbox:

From here, you can set when the ticket becomes available and closes.

πŸ’‘ To note:

  • If you intend the Relative to start option to match the event start time, the days field needs to contain the number zero for the blank time field to be applied.

  • You must apply these settings to each ticket individually on the entry if you have multiple tickets.


Set when your events are revealed on your public page

You can restrict your settings to only reveal reoccurring events for a limited amount of time in advance.

To set this up, open your Scheduling page, select the entry on the page and then Edit entry:

Select the Dates & Times tab and scroll down to the bottom of the page. From here, tick the Hide events in future? checkbox:

You can enter the number of minutes, hours, days, weeks or months that you would like your events to appear on your page in advance automatically.

πŸ‘‰ For example, if set to one month, the dates/times in this entry will appear on your page up to one month from the date your customer visits your page. This means they cannot book an event date/time in this entry two months from 'now'.


πŸ’‘ Important note

If you restrict tickets that close at a set time, and a customer adds the ticket to their basket before the closing time (but the checkout reservation period is still active past the close time), the customer will still be able to complete their booking.

  • For example, say you have set your ticket to close at 2 pm, but the customer adds the ticket to their basket at 1:58 pm, and the checkout reservation period is set to 15 minutes; they will have until 2:13 pm to complete their booking (which is after the ticket 'closes').


πŸ’¬ Any questions or feedback? There are two ways to get in touch:

Thank you! πŸ•Ί

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