✨ Please note: Ticket transfers are only available on the Lite plan or above.
You can restrict how far into the future a customer can transfer a ticket and whether multiple transfers are allowed for the same ticket.
This article covers:
How to add transfer restrictions
To add your restrictions:
Select Settings from the left-hand menu on your account, then Booking Preferences:
Select the Edit button in the Cancellation, Transfers & Refunds section:
Tick the Allow ticket date transfers checkbox to review your transfer settings:
Transfers allowed until
This setting determines how far in advance your customers can transfer their ticket(s) before the booked event’s date and time. You can choose to set this period in minutes, hours, days, weeks, or months.
Restrict transfer window to
This option sets how far into the future customers can transfer a ticket, starting from the event's start date. You can choose the transfer window duration in minutes, hours, days, weeks, or months.
If you select days, weeks, or months, an additional box will appear to set the time of day. Leave it blank if no specific time is needed.
The restriction begins counting from the booking date, not the event date. If you use the "days" setting and leave the "time" field blank, the system calculates the number of days based on the event time.
For example: If you set to allow transfers up until 1 day before an event that starts at 6 p.m., customers can transfer until 6 p.m. the day before.
Restrict to one transfer per ticket
Tick this box to limit customers to only transferring their ticket once. If you leave this unticked, customers can transfer their tickets multiple times.
Allow transfers to different events or ticket types
Tick this box to allow customers to transfer their tickets to a different event or ticket type on your schedule.
Transfer restrictions
✅ What admins can do:
Transfer discounted tickets:
Admins can transfer discounted tickets without restrictions. However, the discount will be lost during the transfer, and the booking status will show as "owed" with the discount difference. The discount rules are overridden during the transfer, and it won’t be applied if transferred back to the original date/time.Transfer single tickets:
Admins can transfer single tickets to other single tickets, regardless of cost.Transfer course tickets (workaround):
Course ticket transfers will only add the attendee(s) for upcoming dates. If course dates don't match, the booking will show an "owed" amount based on the price difference.
❌ What admins cannot do:
Cancel courses from a certain date on a course:
Course ticket cancellations also apply to past dates.
Cancel single-date attendance on a course:
Admins cannot cancel a specific date within a course ticket due to the way course tickets group all dates together.
✅ What customers can do:
Transfer discounted tickets:
Customers can only transfer discounted tickets to other tickets with the same discount applied.Transfer tickets based on value:
Customers can only transfer their tickets to those of equal or lesser value.
❌ What customers cannot do:
Transfer discounted tickets to tickets with different discounts:
Customers cannot transfer discounted tickets to tickets that don’t have the same discount applied.Transfer tickets to more expensive options:
Customers cannot transfer their tickets to a more expensive ticket.Transfer exclusive tickets:
Customers cannot transfer exclusive tickets; this can only be done by the admin.Transfer tickets with unpublished/modified discounts:
Customers cannot transfer discounted tickets if the discount has been unpublished, deleted, or recreated. Admins can still complete the transfer in these cases.
Transfer tickets to password-protected events
Customers cannot transfer tickets to events that are part of password-protected entries, regardless of whether they used the entry password in the original booking.
💡 Important notes for both admins and customers:
Same schedule page:
Transfers can only be made to events on the same schedule page.Event availability:
Transfers may be restricted if the new event ticket is no longer available.
On both occasions, we recommend cancelling and rebooking.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺