Password-protecting an entry requires customers to enter a password before they can book an event. This is useful for offering priority access to loyal customers or keeping a private event exclusive.
This article outlines how to add and remove a password to your entry.
How to add a password
💡 There is no relation between event passwords and Bookwhen account passwords; customers will need to obtain the event password from you first before they can book.
Entry passwords apply to all dates and times in the entry. To add a password:
Open your Scheduling page, select the entry you want to add a password to, then Edit entry:
Select the More Options tab.
In the Private booking password field, enter your chosen password:
Select Save in the top-right corner.
To note:
Passwords are case-sensitive, including spaces. Be careful not to add any extra spaces at the end of the password, as this could cause confusion for your customers.
The password applies to all dates and times listed in the entry, and customers will need it in order to book.
💡 Important: Customers cannot transfer tickets between password-protected events, even if the same password is used. If they want to attend a different date/time, they will need to cancel their current booking and rebook.
Removing a password
Open your Scheduling page, select the entry you want to remove the password from, then select Edit entry:
Select the More Options tab.
In the Private booking password field, delete the password, ensuring the field is left blank.
Select Save or Save changes in the top-right corner.
Checkout flow examples
Anyone with your public page link can view and add password-protected event tickets to their basket. Before completing the booking, the system prompts them to enter the password during checkout:
Basket view:
Customers can add password-protected tickets to their basket, however, when they select Book now, the system shows the password page, which they must complete to continue with the booking:
Without the correct passwords, customers cannot complete their booking.
Multiple password-protected entries
For checkouts containing tickets from multiple password-protected events, the system prompts for a password for each event.
Each password must be entered before completing the booking.
For example, if a customer selects tickets from two separate password-protected events, the system asks for both passwords during checkout:
The entry titles display in the header of each event password section to help distinguish the entries.