Bookwhen

Understand entries and the options available

What is an entry?

What to consider when creating, copying and naming entries

Managing entries

How to reschedule the date, time or duration of an event or course with bookings.

Changing the date, time or duration of an event

How to cancel an event that is no longer taking place

Cancelling an event

Removing individual events from a recurrence in your schedule or deleting a whole entry

Deleting or unpublishing an event or entry

Let your customers sign up to be notified when a space becomes available on a fully booked event.

Waiting Lists

Learn how to add multiple dates on an entry

Adding multiple dates to an entry

How to find an event in your schedule from the past

Finding an event from the past

Learn how to offer priority bookings for your customers using Customer Groups

Using Customer Groups to offer priority booking

Learn the difference between maximum event size and available tickets, and how to set a limit on tickets per booking

Event capacity vs ticket availability and maximum tickets per booking

Save time by copying previous entries to avoid new data entry

Duplicating an entry

How to remove dates from a duplicated entry that has passed

Removing past dates from a duplicated entry

How to use Leaders to assign your team members to events and limit their access to the account.

Leaders

Selling courses and items on your schedule that are not connected to a certain time or date

Non-time-specific entries

Learn how to create entries for events you'd like to list but not take bookings

List-only entries

Learn how to create list-only entries to gather interested customer information

Waiting list-only entries

How to format event description and public page text, including how to add photos and embed videos.

Formatting event text

How to increase or decrease the event capacity for individual dates in an entry

Changing the event capacity of a specific event in an entry

Simplify the management, searching and filtering of your events

Organise your entries for search and filtering with Tags

How to add, change and edit event locations

Adding and managing locations

Find out how you can include pictures in your entries to make them stand out

Adding images to your entries

Use embed codes in YouTube and Vimeo to include videos in your public event descriptions.

Add videos to your public pages to market your events

How to upload, delete or rename attachments via the 'Files' section

Uploading files to Bookwhen

How to set a password for an event in your schedule.

Password protect an entry for booking

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Events

Log in to your Bookwhen account

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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