A waiting list-only entry lets you track interest in an event or gather email addresses from potential customers. It helps you understand demand before opening full bookings.
This article explains how to create waiting list-only entries, adjust capacity, and manage customer interest.
Setting up the entry
To set up the waiting list-only entry:
Open your Scheduling page.
Select Create an entry:
Select the Information tab and add the name of the entry under Name.
For example, "Register your interest":
Select the Dates & Times tab. If you'd like the entry to sit at the top of your schedule and it isn't specific to a specific date, you can create a '365' day event.
To do this, tick the All day event checkbox and type '365' under the Duration (in days) box:
Select the Tickets & Costs tab and add a zero (0) in the Maximum event size field:
This ensures that the event appears as 'fully booked', which automatically activates the waiting list.
Then, select Create ticket to set up at least one ticket option:
Select Save or Save & Exit to save your entry to your schedule.
How customers join the waiting list
When your customers visit your public page, they can select the Join waiting list button next to your event:
They must then complete a form with their name and email address:
They will receive an email informing them of their position on the waiting list. This is an automated email that cannot currently be amended.
If you're concerned it may cause confusion, you can add an explanation in the entry description. For example:
The message you add to the Description field will then appear in the Information section of the entry on your public page:
Editing the duration or date
Editing the duration or date within the Dates & Times tab will remove any active wait listers from the list. If you need to amend the event's duration, we recommend:
Unpublishing your current waiting list entry and duplicating it to prevent losing details when amending the date, or
Noting the waitlist information before you make any date changes.
💬 Need extra help?
For the quickest response, contact us via live chat on our homepage or your account. Buddy, our trusty chatbot, will assist first and pass you to a support team member if needed.
Prefer email? Send us an email instead.
Thank you! 🕺