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Use the Waiting List to embrace new customers
Use the Waiting List to embrace new customers

Reaching out to prospective customers and gauging demand with the Waiting List feature.

Anni avatar
Written by Anni
Updated this week

✨ Please note: The Waiting List feature is available on the Standard Plan or above.

The Waiting List helps keep popular events full by notifying interested customers when a spot becomes available. This prevents empty spaces and allows more people to attend. It can also help you gauge interest in extra classes and connect with new customers.

This article covers:


Contacting people from your Waiting List

The Waiting List activates when bookings reach the Maximum event size, making the event fully booked. Then, instead of being able to book a ticket, customers can select the Join waiting list button to register their interest.

Public page with an arrow pointing at the 'Join waiting list' button

Once they select Join waiting list, they must enter their name and email address. They can also provide a contact number if they wish.

Waiting list screen showing the name and email address fields highlighted, and an arrow pointing at the 'Submit details' button

Locating the list

To find the list for each event:

  1. Open your Scheduling page.

  2. Select the entry with the waiting list and scroll down:

    Scheduling page with an arrow pointing at the waiting list

  3. You can tell which entries have a waiting list as a "+ number" will appear next to the capacity, i.e. "10/10 + 4".

  4. You can copy email addresses directly from there, or you can export the Waiting List into a .csv (spreadsheet) format using the Export list to the CSV link at the bottom of the list:

    waiting list with an arrow pointing at the 'Export list to CSV' option

πŸ’‘ When contacting customers on the waiting list, be mindful of GDPR rules. You can typically message them about the specific event they joined the list for, but you shouldn't add them to mailing lists or send marketing messages unless they've given clear consent.


Assessing interest for additional events using the Waiting List

Regularly check your waiting lists to spot demand trends and identify peak times. If there's high demand, consider adding another event before or after the original one.

✨ You can also create a 'waiting list-only' entry to gauge interest for your events.

πŸ’‘ Important note: Editing the event duration in the Dates & Times tab will remove any active waitlisters. If you need to adjust the duration, note their details and contact them if the event becomes available.


πŸ’¬ Any questions or feedback? There are two ways to get in touch:

Thank you! πŸ•Ί

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