If an event is fully booked and the event organiser has enabled a waiting list, you may have the option to join it.
This article covers:
How to find out if an event is fully booked
The system indicates a fully booked event in two ways:
A 🚫 (circle with a line) icon appears next to the event date and time:
A Fully booked message will appear under the event details section on the right-hand side:
How to join a Waiting List
If the event organiser has enabled a waiting list, you can join by selecting the Join waiting list button to the right of the event title.
Once selected, enter your name and email address, then Submit details:
This information will only be used for the waiting list.
The system will then show you your number on the list, and you will receive an email confirming your place.
Waiting List Email
Once you have signed up, you will receive an email confirming your place on the list:
When a space becomes available
💡 Please note: Anyone above you on the waiting list can also book at any time. The event organiser determines this, and it will be mentioned in your email.
You will receive an email notification if a space becomes available. If you're first on the list, you'll have a set time to complete your booking.
You can book directly by selecting the Book now button in the email:
After your booking period ends, you can still book, but the next person on the list will also be notified and can book their spot.
Removing yourself from the waiting list
There are two ways to remove yourself from the waiting list:
Via the confirmation email
Select the link at the bottom of your confirmation email:
Via the customer portal
To remove yourself from the list via the customer portal:
Log in to your account.
Select the Events tab, then Waiting list:
Select the three-dot (...) menu next to the waiting list, then Leave waiting list:
Managing your joined Waiting Lists
To review your joined waiting lists:
Log in to your account.
Select the Events tab, then Waiting list:
Select a waiting list, and a window will pop open with all of the event details, including what number you are on the list:
💬 Any questions? Please reach out to your Event Organiser directly.