There are two ways to access the joining information for your online event.
This article covers:
Joining from your confirmation email
If your event organiser is hosting an online event using a web conferencing platform (e.g. Zoom, Jitsi, Google Meet) or a live streaming service (e.g. Facebook Live, YouTube Live), the joining details will be in your booking confirmation email.
To find this:
Open your email and select View online event. This can also be View Zoom event etc., depending on the online platform your event organiser is using:
Selecting the button within the confirmation email will open a new secure online event window in your browser, showing the event information and both a link and button to join the online event:
Joining from your Bookwhen account
If you have previously completed a booking and created a password, you can join via the customer portal.
To do this:
Log in to your account.
Select Events from the top right-hand corner, then the Upcoming tab:
Select the three-dot (...) menu next to the event, then View Zoom event to access the event (or relevant platform):
Alternatively, select View event details, then find the link under Online event joining details:
What to do if you can't find the link to join your online event
If you can't find the link to join your online event in your booking confirmation email or account, contact your event organiser directly for assistance.
💬 Any questions? Please reach out to your Event Organiser directly.