This article covers:
Emails you receive
When you join a membership, you should have received two emails:
One confirmation email for your booked ticket:
And one confirming your membership subscription, with your invoice attached:
Cancelling a membership
There are two ways to cancel/update your membership:
Via the membership subscription email
To view, cancel and update your card details, select the View membership subscription button in your membership confirmation email:
Via the customer portal
To view, cancel and update your membership:
Log in to your account.
Select the membership section of your account:
Select the three-dot (...) menu next to the membership, then either View invoices, Update card details, or Cancel membership:
When you select Cancel membership, a window will pop open. Select the Cancel membership button to confirm the cancellation (or Keep membership to keep your membership active):
💡 Please note: Cancellation policies vary by event organiser. Contact your event organiser directly to check the cancellation policy.
💬 Any questions? Please reach out to your Event Organiser directly.