This article covers:
Emails you receive
When you join a membership, you should have received two emails:
One confirmation email for your booked ticket:
And one confirming your membership subscription, with your invoice attached:
Cancelling a membership
There are two ways to cancel/update your membership:
Via the membership subscription email
To view, cancel and update your card details, select the View membership subscription button in your membership confirmation email:
Via the customer portal
To view, cancel and update your membership:
Log in to your account.
Select the membership section of your account:
Select the three-dot (...) menu next to the membership, then either View invoices, Update card details, or Cancel membership:
When you select Cancel membership, a window will pop open. Select the Cancel membership button to confirm the cancellation (or Keep membership to keep your membership active):
💡 Please note: Cancellation policies vary by event organiser. Contact your event organiser directly to check the cancellation policy.
As a member, you can book tickets for dates beyond your current membership period, as the system assumes your membership will continue. If you cancel, any bookings outside the active period will be automatically cancelled when the membership ends.
💬 Any questions? Please reach out to your Event Organiser directly.