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Booker: Memberships Overview

Booker article: Learn what memberships are and how to view, purchase and cancel

Anni avatar
Written by Anni
Updated this week

This article covers:


What is a membership?

A membership is a subscription set up by your event organiser. Depending on the settings, it may require a one-off or recurring payment.

Once purchased, a membership can grant access to exclusive member tickets. To access these, you must have purchased a membership, created an account and logged in.


Viewing a membership

If your event organiser has an active membership, the Memberships option will show at the of their page:

Public page with arrow pointing at the membership tab

Once selected, you can view their current live memberships. For example:

memberships tab on the booking page showing 3 example memberships highlighted


Purchasing a membership

To purchase a membership, select the Select button next to your chosen membership to add it to your basket:

Memberships tab with an arrow pointing at the 'Select' button under a membership

With the membership in the basket, member tickets (if set up by your event organiser) are available to select and book alongside the membership purchase.

To do this:

  1. Once added, select the Select more button to return to the schedule and add a valid ticket to your basket.

  2. Add the ticket to your basket by selecting the Select button:

    Booking page with an arrow pointing at a members ticket

  3. You can either select additional tickets or continue to your basket by choosing View selections:

    Public page with arrow pointing at 'View selections'

  4. Review your basket. Depending on your event organiser's offer, you may or may not be charged for the ticket.

  5. If the ticket is free with the membership, the price next to the membership ticket will appear empty, i.e. free.

  6. Select Book now to proceed with checkout:

    Checkout screen highlighting the prices for both the membership and membership ticket

  7. The system will ask you for your email address:

    Checkout screen showing the booker details email address field

  8. Add the Attendee details plus any further information required by the event organiser:

    Checkout screen showing the attendee details section

  9. Select Continue. You will then be asked to provide card details to complete the booking.

💡 Important notes:

  • You need to ensure you have added a ticket alongside your membership to complete the booking.

  • Your ticket's price depends on your event organiser's settings.


Emails you receive from Bookwhen

After completing payment, you will receive two emails:

  1. A confirmation email for your booked ticket:

    Booking confirmation email showing booking reference, 'View booking' button, event details and membership details

  2. And one confirming your membership subscription, with your invoice attached:

    Memberships subscription email showing the membership reference, and invoice/view membership subscription buttons

Other emails you may receive

After signing up for a membership or making changes, you may receive different emails from Bookwhen. These emails contain important updates, such as:

  • Membership Subscription Started: "Thank you for subscribing to the following membership."

  • Membership Subscription Renewed: "We have received the subscription renewal payment for the following membership."

  • Membership Subscription Failed: "There was a problem processing your membership subscription renewal payment."

  • Membership Subscription Cancelled: "You have cancelled the renewal of your subscription to the following membership."

  • Membership Subscription Restored: "You have reverted the cancellation of your subscription to the following membership."

  • Membership Subscription Ended: "Your subscription to the following membership and all its associated benefits has ended."


Emails you receive from Stripe

Stripe is the payment provider used by your event organiser to process payments.

Depending on the event organiser’s settings, you may receive emails from Bookwhen in addition to those from Stripe.

These may include:

  • Upcoming renewal reminder

  • Expiring card notification

  • Update failed card notification

  • A Stripe-hosted link to confirm your payments (when required)

  • Reminders to complete the payment (if incomplete)

  • Finalised invoices

  • Incomplete invoice reminders


Updating your membership

💡 To upgrade your membership, please cancel your existing membership and purchase the new one.

There are two ways to update your membership:


Via the membership subscription email

To view, cancel and update your card details, select the View membership subscription button in your membership confirmation email:

Memberships subscription email with an arrow pointing at the 'View membership subscription' button

Via the customer portal

To view, cancel and update your card details:

  1. Log in to your account.

  2. Select the three-dot (...) menu next to the membership, then either View invoices, Update card details, or Cancel membership:

    Memberships tab of the customer portal with an arrow pointing at the three-dot menu

💡 Please note: Cancellation policies vary by event organiser. Contact your event organiser directly to check the cancellation policy.


💬 Any questions? Please reach out to your Event Organiser directly.

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