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Exclusive tickets

How to offer exclusive tickets to your members

Anni avatar
Written by Anni
Updated over a week ago

✨ Please note: Exclusive tickets are available on the Standard plan or above for Early adopters. (Learn how to switch this on here).

You can offer 'exclusive' tickets to customers who have an active membership or are part of a Customer Group.

This article covers:


What is an exclusive ticket?

An exclusive ticket is part of your membership 'offer'. When a customer signs up as a member, we automatically assign them to a corresponding customer group. You customise their offer within that group, such as how many exclusive tickets they can purchase each month.

πŸ‘‰ This also applies to any customer groups you create manually and add customers to.


Setting up an exclusive ticket

To add an exclusive ticket option to your entry, select the entry, then Edit entry:

Select the Tickets & Costs tab from within your entry, then Add another ticket type. This option appears at the bottom of the ticket setup (if you currently only have one ticket setup on the entry):

Or on the right-hand side, under Ticket options, if you already have multiple tickets:

You can then create your exclusive ticket by naming it under Ticket name, adding a description under Ticket details and setting Ticket cost (if applicable).

πŸ‘‰ You can tailor the cost to suit the group offer, whether a discounted ticket for a manually set up customer group or a 'free' ticket for members who have paid for a monthly/annual membership.

Select the Exclusive ticket checkbox, then the customer group you would like to attach to this exclusive ticket:

This means that only those who are a part of the selected customer group can purchase these tickets.


How members book exclusive tickets

Members must be signed in with the email address they used to sign up for the membership/used to add them to the customer group to access the exclusive tickets.

This is because the system will only allow those who are part of the specified customer group to book the tickets, and it needs to identify the member through their email address.

If you add a customer manually to the group and they do not have a password, you can send them this link: https://bookwhen.com/password/reset to set one.

  • New customers will also need to reset their password, as this creates one for their account.

πŸ’‘ Please note: Customers can cancel their exclusive ticket bookings but cannot transfer them. If they would like to transfer their ticket and it's within your T&Cs, please action this on their behalf.


πŸ’¬ Any questions or feedback? There are two ways to get in touch:

Thank you! πŸ•Ί

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Tags: memberships, members, offers

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