✨ Please note: Exclusive tickets are available on the Standard plan or above.
You can make tickets available only to customers with an active membership or who belong to a specific Customer Group. This article explains how to set up exclusive tickets and control who can access them.
What is an exclusive ticket?
An exclusive ticket is part of your membership offer. When a customer signs up as a member, they’re automatically assigned to a corresponding Customer Group.
Within that group, you can customise their offer, such as how many exclusive tickets they can purchase each month. This also applies to any Customer Groups you create manually and add customers to.
Setting up an exclusive ticket
To add an exclusive ticket option to your entry:
Select the entry from your Scheduling page, then Edit entry:
Select the Tickets & Costs tab from within your entry, then Create ticket.
Add a Name, a Description and set a ticket cost under Pricing (if applicable).
Tailor the ticket cost to match the group offer—whether it’s a discounted ticket for a manually created Customer Group or a free ticket for members with a paid monthly or annual membership.
Tick the Exclusive ticket checkbox under Offers, then select the customer group you would like to attach to this exclusive ticket:
This means that only those who are a part of the selected customer group can purchase the tickets.
How members book exclusive tickets
Members must sign in using the email address they used to sign up for the membership or the email address you (the admin) used to add them to the Customer Group. This ensures the system recognises them and grants access to exclusive tickets.
If you manually add a customer to a group and they don’t have a password, share the Reset Password link with them: https://bookwhen.com/password/reset
New customers must also reset their password to create one for their account.
Restrictions ❌
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Tags: memberships, members, offers