Bookwhen

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How to set up tickets, discounts, and other promotions for your events

Tickets & Discounts

Learn how to create tickets for your events and manage costs, availability, and payment options

Tickets and Costs

Learn how to cancel a ticket and create a new booking

Cancelling and rebooking

Learn how to cancel or transfer tickets as an admin

Cancelling and transferring tickets

Learn how to set up ticket options for your event

Offering different ticket types

Learn how to update ticket or pass prices from a specific date

Changing prices

Learn how to offer customers a series of events under a single ticket

Courses

Create tickets that allow multiple people to attend together

Group and family tickets

Learn how to set up tickets that let customers choose their donation amount

Donation tickets

Learn how to offer discounts for siblings or friends using group tickets

Setting up sibling or friend tickets

Learn how to offer a trial session for your customers

Trial tickets

Give your customers a discount when they book your events quickly

Creating an Early Bird / Advance Ticket

Learn how to hide the number of tickets available for your events

Hiding your ticket availability

Learn how to control ticket transfer limits

Ticket transfer restrictions

Learn a workaround to cancel or transfer one date in a course entry

Cancelling or transferring a single date within a course

Learn how to issue credits for future bookings

Offering credit

Learn how to offer add-on items with your events

Selling extras

Learn how to manage when tickets open, close, and appear on your schedule

Restrict ticket availability and control event visibility

Learn how to give select customers early access to your events

Offering priority booking

Learn how to add a percentage fee to your tickets

Adding tax

How to automatically reduce the cost of your course ticket as each date passes

Prorate your course ticket prices

Learn how to collect deposit payments for your events

Taking a deposit for your event

Learn what to do if a customer cannot attend a singular date on a course

FAQ: What to do if a customer cannot attend a date on a course

Learn how to create an online course entry

Setting up online courses

Learn how usage is tracked, what happens on cancellations, and how exclusive tickets work

Pass use and exclusive ticket behaviour

Tickets

Learn how to create discount codes and manage their usage

Discount codes

Learn how to set up automatic discounts for customers buying multiple tickets

Bulk booking discounts

Learn how to offer a 2-for-1 deal to your customers

2-for-1 discount options

Learn how multiple discounts work in a single booking

Using multiple discounts

Learn how to create special offers to attract new customers

Promotional discounts

Learn how to reward customers for referring others to your events

Offering referral discounts to customers

Learn our workaround on how to create redeemable codes on the Lite plan

Offering voucher-like options on the Lite plan

Discounts

Log in to your Bookwhen account

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