As an admin user, you have more control over bookings than customers, such as the ability to override some restrictions, skip booking form fields, and manually manage attendance or ticket types.
This article covers:
Admin permissions compared to bookers
As an admin user, you can:
Book tickets without completing the booking form
Skip mandatory booking form fields during checkout
Edit or cancel individual tickets and attendee details
Skip the password requirement (if set)
Select the main booking contact from a drop-down menu list of pre-existing customers during checkout
Skip both the attendee and main booking contact details
Choose a payment method regardless of settings, or skip payment entirely
Cancel or transfer tickets from within your account
Customers can only:
Book events that are published and not full
Fill out required booking form fields to complete their booking
View and manage their bookings from their customer portal
Transfer or cancel their own tickets, depending on the settings you've applied
When to add someone manually as an admin
Manual booking is useful when:
Customers are unable to book an event for themselves
You want to keep the event 'private', i.e. not share the event password and manage the bookings yourself
You have taken bookings outside of Bookwhen and need to add them to your event
You need to bypass form fields for speed or ease
Tips 💡
Ensure that you keep track of any manually added bookings, especially if you’ve skipped any details.
It’s also helpful to let your customers know what they can manage themselves and when they should contact you for support.
💬 Any questions or feedback? There are two ways to get in touch:
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