❓ What can customers redeem their vouchers against?
Customers can only redeem vouchers against tickets or passes.
❓ What happens if I downgrade to the Lite plan, are previously bought vouchers still redeemable?
Yes, if you downgrade your account to Lite, customers with valid vouchers can still redeem them but won't be able to purchase more.
❓ Can I customise the voucher design?
We don't currently offer voucher customisation at this stage. Our current voucher designs look like this:
Please let us know what type of customisation you'd like via live chat or by emailing support@bookwhen.com.
❓ What if I want to offer vouchers, but I'm not on the Standard plan?
We currently have a voucher 'workaround' that you can set up on the Lite plan.
If you would like to upgrade to the Standard plan to access the full feature but are worried about cost, please contact us via live chat or by emailing support@bookwhen.com.
❓ What happens if the person I sent this to loses their voucher?
You can either resend the email you received when you bought the voucher or access the code through your customer portal.
❓ Can I apply multiple vouchers to a booking?
Yes, you can. However, you cannot use a voucher to purchase another voucher.
❓ Can I book a voucher on behalf of a customer?
You can book a voucher on behalf of a customer, but you must pay online (as you cannot log an offline payment option against a voucher). Please note that you must add a 'booker' email; otherwise, the voucher will be lost.
❓ Can I resend voucher confirmation emails to my customers?
Yes, you can re-send voucher confirmation emails to your customers like you re-send other booking emails. Learn how to resend emails.
❓ Can customers redeem their vouchers in stages?
Customers can't choose how much they redeem in each transaction, however, if the voucher value is more than their booking, they can carry the remaining balance over to a future booking. If the future booking is more than the remaining balance, they will be required to pay the difference.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺