This article explains the different emails sent by Bookwhen to both bookers (your customers) and you (admin users).
Whether you're managing events or signing up for memberships, you’ll find a clear breakdown of all the email notifications you might receive, from booking confirmations to payment reminders and account updates.
This article covers:
Booker emails
(Customers who book events)
Booking and Waiting List Notifications
Booking Complete: Sent when a customer successfully completes a booking.
Booking Cancelled: Sent when the entire booking is cancelled.
Ticket Cancelled: Sent when one or more tickets within a booking are cancelled.
Ticket Changed: Sent when ticket details (like time, date, or other information) are modified.
Booking Reminder: A reminder sent before the customer's booked event.
Event Confirmation Update: Sent when there are updates to event details or confirmation.
Added to Waiting List: Sent when a customer is added to a waiting list for an event.
Waiting List Spot Available: Sent when a spot opens up for a customer to book from the waiting list.
Voucher Notifications
Voucher Issued: Sent when a purchased voucher is issued to the customer.
Membership Notifications
Membership Started: Sent when a customer begins a membership.
Membership Renewed: Sent when a customer's membership renews.
Payment Failed: Sent if a membership payment fails.
Membership Cancelled: Sent when a membership is cancelled.
Membership Restored: Sent when a cancelled membership is restored.
Membership Ended: Sent when a membership ends.
Membership Price Changed: Sent if the membership price changes.
Admins user emails
System Notifications
Event Notification: Sent for event-related updates.
New Account: Sent when a new account is created.
Password Reset: Sent when a password reset is requested.
Admin Invite: Sent when an admin invites another user.
Data Import Complete: Sent when a data import is finished.
Email Verification: Sent to verify an email when a new account is created or updated.
Customer Email Changed: Sent when a customer updates their email.
Account Deletion Confirmed: Sent to confirm account deletion or changes.
Subscription Notifications
Invoice Issued: Sent when an account’s subscription invoice is generated.
Payment Failed: Sent if a subscription payment fails.
Trial Ending Soon: Sent when a free trial is ending.
Trial Ended: Sent when the trial period ends.
Plan Downgraded to Free: Sent when an account is downgraded to a free plan.
Booking Notifications
Booking Complete: Sent when a customer completes a booking.
Booking Cancelled: Sent when a booking is cancelled.
Ticket Changed: Sent when a ticket is updated or cancelled.
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