Skip to main content
All CollectionsFrequently asked Questions
FAQ: Understanding the emails Bookwhen sends
FAQ: Understanding the emails Bookwhen sends

Learn what emails Bookwhen sends to both admin users and customers

Anni avatar
Written by Anni
Updated over a week ago

This article explains the different emails sent by Bookwhen to both bookers (your customers) and you (admin users).

Whether you're managing events or signing up for memberships, you’ll find a clear breakdown of all the email notifications you might receive, from booking confirmations to payment reminders and account updates.

This article covers:


Booker emails

(Customers who book events)

Booking and Waiting List Notifications

  • Booking Complete: Sent when a customer successfully completes a booking.

  • Booking Cancelled: Sent when the entire booking is cancelled.

  • Ticket Cancelled: Sent when one or more tickets within a booking are cancelled.

  • Ticket Changed: Sent when ticket details (like time, date, or other information) are modified.

  • Booking Reminder: A reminder sent before the customer's booked event.

  • Event Confirmation Update: Sent when there are updates to event details or confirmation.

  • Added to Waiting List: Sent when a customer is added to a waiting list for an event.

  • Waiting List Spot Available: Sent when a spot opens up for a customer to book from the waiting list.

Voucher Notifications

  • Voucher Issued: Sent when a purchased voucher is issued to the customer.

Membership Notifications

  • Membership Started: Sent when a customer begins a membership.

  • Membership Renewed: Sent when a customer's membership renews.

  • Payment Failed: Sent if a membership payment fails.

  • Membership Cancelled: Sent when a membership is cancelled.

  • Membership Restored: Sent when a cancelled membership is restored.

  • Membership Ended: Sent when a membership ends.

  • Membership Price Changed: Sent if the membership price changes.


Admins user emails

System Notifications

  • Event Notification: Sent for event-related updates.

  • New Account: Sent when a new account is created.

  • Password Reset: Sent when a password reset is requested.

  • Admin Invite: Sent when an admin invites another user.

  • Data Import Complete: Sent when a data import is finished.

  • Email Verification: Sent to verify an email when a new account is created or updated.

  • Customer Email Changed: Sent when a customer updates their email.

  • Account Deletion Confirmed: Sent to confirm account deletion or changes.

Subscription Notifications

  • Invoice Issued: Sent when an account’s subscription invoice is generated.

  • Payment Failed: Sent if a subscription payment fails.

  • Trial Ending Soon: Sent when a free trial is ending.

  • Trial Ended: Sent when the trial period ends.

  • Plan Downgraded to Free: Sent when an account is downgraded to a free plan.

Booking Notifications

  • Booking Complete: Sent when a customer completes a booking.

  • Booking Cancelled: Sent when a booking is cancelled.

  • Ticket Changed: Sent when a ticket is updated or cancelled.


💬 Any questions or feedback? There are two ways to get in touch:

Thank you! 🕺

Did this answer your question?