Bookwhen

Definition of complete booking, checkout booking and cancelled booking

Booking statuses explained

Learn the workaround on approving bookings

Approving bookings

Why your event may temporarily show as sold out even if there is a space available

Checkout reservation periods

How to manually book attendees onto your events

Adding attendees manually

How to add Link.co as a payment option for your customers

Link Payments

The emails your customers receive and what they mean

The emails your customers receive

Learn what email your customers receive when they book and how to customise it

Booking confirmation emails

How to add documents to the emails your customers receive

Adding attachments to booking confirmation emails

How to set up reminder emails, so they work best for you and your bookers

Reminder emails

Useful if the customer deleted the email, their email address was incorrect or your event has changed.

Resending confirmation emails

Learn what flagged bookings are and how to resolve them

Flagged bookings

Learn how to manually set up your customers' passes from your original booking software

Transferring pass bookings to Bookwhen

Learn how to find and manage bookings, including responses from your booking form fields

Managing bookings

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Bookings

Log in to your Bookwhen account

Find answers and get help from Intercom Support and Community Experts

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