Occasionally, a completed booking may require attention due to a payment or system issue. These bookings are flagged separately so you can quickly identify and manage them. This article explains how flagged bookings work and how to resolve them efficiently.
Flagged bookings in the dashboard
If you have any flagged bookings, they will appear on your account dashboard. To find them:
Select Dashboard on your account.
A Some of your bookings have been flagged message will appear above Latest booking activity:
Select the View all flagged bookings hyperlink.
The reason for the flag will show in the Information column.
Once reviewed, you can remove the flag by selecting Mark as resolved:
You can also review previously resolved flagged bookings by selecting the Show resolved flagged bookings button.
Within the booking
If a booking has been flagged, we will also indicate this within the booking itself.
For example:
💡 Although not flagged on the Bookings tab, the message will appear within the booking once you open it.
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