Sometimes a booking will show 'Name not given' when the customer hasn’t provided a name for the attendee. This can happen if fields aren’t mandatory or if the booking was made quickly.
This article explains why 'Name not given' appears and how to manage bookings with missing attendee names.
Attendee details
You might notice 'Name not given' in place of an attendee's name in your bookings:
This can happen for a couple of reasons:
Customer Account or Record Deletion
If a customer deletes their account after making a booking, their name is removed from your records, and 'Name not given' appears instead. The booking remains, but their personal details are no longer available.
This also applies if you (the admin) delete a customer record or if it’s removed based on data retention settings.
Booking Forms Without System Fields
If a booking form doesn’t include system fields like name or contact details, no personal information is collected during the booking process, resulting in 'Name not given'.
Booker details
You might notice 'Booker not entered' in place of an booker's email address in your bookings:
This usually happens because, while the booker's email address is required, they may have deleted their account through the customer portal after making the booking.
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