This article covers:
Attendee details
Sometimes, you may notice 'Name not given' listed instead of an attendee's name in your bookings. For example:
This can happen for various reasons:
Customer Account Deletion
If a customer deletes their account after making a booking, their name will no longer appear in your records, and 'Name not given' replaces it instead. The booking itself remains intact, but the personal details associated with the account are removed.This also applies if you (the admin) delete a customer record or if it was deleted based on the data retention settings.
Booking Forms Without Special Fields
If a booking form doesn't include any special fields (like name or contact information), no personal details are captured during the booking process, resulting in 'Name not given'.Check out our article on special fields for more details on how special fields work.
Booker details
Sometimes, you may notice 'Booker not entered' listed instead of a booker's email address in your bookings. For example:
While the booker's email address is mandatory, this typically indicates that the booker deleted their account via the customer portal after the booking.
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