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FAQ: Why does 'Name not given' appear in bookings?
FAQ: Why does 'Name not given' appear in bookings?

Learn what 'Name not given' means on Bookwhen

Anni avatar
Written by Anni
Updated over a week ago

This article covers:


Attendee details

Sometimes, you may notice 'Name not given' listed instead of an attendee's name in your bookings. For example:

Booking example with arrow pointing at the 'Attendee details' section, where the name would normally be. In this case, it is replaced with 'Name not given'.

This can happen for various reasons:

  1. Customer Account Deletion
    If a customer deletes their account after making a booking, their name will no longer appear in your records, and 'Name not given' replaces it instead. The booking itself remains intact, but the personal details associated with the account are removed.

    • This also applies if you (the admin) delete a customer record or if it was deleted based on the data retention settings.

  2. Booking Forms Without Special Fields
    If a booking form doesn't include any special fields (like name or contact information), no personal details are captured during the booking process, resulting in 'Name not given'.


Booker details

Sometimes, you may notice 'Booker not entered' listed instead of a booker's email address in your bookings. For example:

Booking example with 'booker not entered' next to the 'Booked by:' title.

While the booker's email address is mandatory, this typically indicates that the booker deleted their account via the customer portal after the booking.


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