Sometimes logging in or accessing an event can be tricky if there’s a password issue. Understanding the common causes and steps to fix them helps you get back to booking quickly.
This article explains how to troubleshoot and resolve password issues to regain access to your account and password-protected events.
Password not recognised during booking
If your password isn’t accepted on the event organiser’s website:
Enable browser cookies
Make sure your browser allows cookies. Check your browser’s privacy or security settings if needed.Reset your password
Select Log in, then Forgotten your password?, and follow the reset steps. Use your new password to complete the booking.
Event password not being recognised
Q: Why am I being asked for an event password when trying to book a class?
A: Event password prompts are set at the organiser's discretion for specific events. They are not linked to your account and are separate from login processes. If you encounter this prompt, you’ll need to obtain the password from the organiser.
Once you have the password and it's still not letting you book:
Check for extra spaces
Ensure the password in the event settings does not have any spaces before or after the password.Match case sensitivity
Confirm that the password has the correct uppercase and lowercase letters.
FAQ: Why am I seeing a message saying my password isn’t safe?
When you create a new password, the system checks it against a large database of passwords exposed in known data breaches.
This message does not mean you have used the password before. A password can feel new and still be unsafe if it has appeared elsewhere or is commonly used.
To resolve this, create a password that is:
Uses at least 12 to 16 characters
Includes uppercase and lowercase letters, numbers, and symbols
Avoids common words and predictable patterns
💡 To note: You can confirm whether a password has appeared in known data breaches by visiting haveibeenpwned.com before trying again.
After updating your password, enable two-factor authentication to add an extra layer of protection to your account.
💬 Any booker questions? Please reach out to your event organiser directly.
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