Payment issues can occur for a range of reasons during booking, from card declines to configuration settings. Understanding the most common causes helps you resolve problems quickly and keep bookings running smoothly.
This article explains common payment issues on Bookwhen and how to resolve them efficiently.
Payment failures
If a payment fails, even when card details are correct and funds are available, try the following:
Understand how payments work
Bookwhen provides the booking system to event organisers, and payments are managed by the event organiser through their payment provider.
Check payment wallets
If using Apple Pay, Google Pay, or Link, make sure you are signed in and your payment details are up to date.
Confirm card authorisation
If a verification code does not arrive, your bank or payment provider may block the transaction. Make sure your contact details are up to date with your card issuer.
Contact the event organiser
If the issue continues, the organiser can review their payment provider and may be able to offer further support.
Limited payment options
If only PayPal appears and card payment is not available:
Understand PayPal guest checkout
With older PayPal connections, PayPal decides whether to offer card payments without an account. This can depend on cookies, location, or previous PayPal use.
Try alternative options
Use or create a PayPal account to complete the booking
Try a different browser or email address
Summary
Most payment issues can be resolved by checking payment details, confirming authorisation with your bank, or contacting the event organiser. For ongoing issues, the organiser or your payment provider may be able to help complete the transaction.