After attending an event, you might receive a follow-up email from the organiser. These emails are designed to thank you for attending, share any useful resources, and invite you to stay connected.
This article covers:
What to expect
Depending on your event organiser's settings, you’ll only be asked once to consent to follow-up emails for each account you book with. Once consented, you will then receive one email per event type.
This email usually includes:
A personal greeting with your name (if you entered it when booking).
A message from the organiser, for example, a thank you note or useful links from the session.
A Book again button to make another booking.
A link to the Help Centre if you need support.
For example:
Why you’re receiving the email
Follow-up emails are only sent if:
You consent to receiving them.
Your booking included a contact email address.
The event wasn’t cancelled.
Managing consent
If your organiser has chosen to send post-event emails, you’ll be asked during booking whether you’d like to receive them. You won’t receive a follow-up if you choose not to opt in.
Organisers are responsible for deciding how they contact you and may use follow-up emails under what's known as 'legitimate interest'. You can update your email preferences any time in your customer portal.
To do this:
Log in to the customer portal, select the person icon 👤 in the top right-hand corner, then Account:
Under Email preferences, select Update preferences:
A screen will open where you can review which event organiser pages you have consented to receiving emails from. For example:
To update your consent preferences:
Tick the checkbox next to the name to consent to receiving emails.
Untick the checkbox next to the name to revoke consent to receiving emails.
Once completed, select Save preferences.
FAQs
Will I get one of these emails every time I attend an event?
If the organiser sends post-event emails and you've been marked as attended, you'll receive one after each event. For courses, the email is sent once the whole course has finished.
What if I booked for someone else?
Post-event emails are sent to both the contact email on the booking and the attendees. If you booked on behalf of someone else using your own email, you'll also receive the message.
Can I unsubscribe from these emails?
You can unsubscribe at any time within the customer portal.
I didn’t receive a post-event email — why not?
There are a few reasons you might not get one:
The organiser didn’t choose to send one.
You weren’t marked as attended.
Your email address wasn’t added or was removed before the message was sent.
Can I amend consent for specific events?
Consent applies to your whole Bookwhen account, not individual events. However, if you book with different organisers, you can manage consent separately for each organiser.
💬 Any questions? Please reach out to your Event Organiser directly.
Tags: post-event