✨ Please note: Online payments are available on the Lite plan or above.
To accept online payments before an event, integrate your account with a compatible payment provider, such as Stripe or PayPal.
This article covers:
Choosing a payment provider
⚠️ Please note: Worldpay is no longer available for new sign-ups.
There are a couple of things to consider before selecting a payment provider:
Fees
Before selecting a payment provider, be sure to check their fees to find the best option for your business:
Payment process
It's a good idea to consider the payment process your customers will experience. For example:
Stripe only requires card details, while PayPal asks for address information for card payments.
Customers can only pay directly with a card on PayPal if they have a Business PayPal account.
Setting up online payment
To set up your online payment option:
Select Settings from the left-hand menu, then Payments.
The payments page allows you to:
Set the conditions for your customers' payments
Choose an online payment provider (Stripe or PayPal)
Define offline payment conditions
Establish your refund policy
Stripe
Select the Connect with Stripe button within the Stripe setup screen:
If you're already logged into Stripe, your accounts will automatically link, and you can select Done.
If not, you will then be redirected to the Stripe login page, where you can enter your email and follow the steps to integrate:
PayPal
Select the Connect with PayPal button within the PayPal setup screen:
If you're already logged into PayPal, your accounts will automatically link, and you can select Done.
If not, you will then be redirected to the PayPal login page, where you can log in and follow the steps to integrate:
💡 Learn how to edit your currency and tax percentage settings.
Adding additional fees
You can add additional fees to your bookings to cover any charges by selecting Edit next to Online payment fee:
You can add a Fixed fee and/or a Percentage fee, using the Add an online payment fee to bookings checkbox to include the fee on bookings paid online:
Select Save when finished.
💡 Please ensure you do not violate the surcharge ban laws if you choose this option.
Payment for bookings screen
How customers make payments will depend on the payment provider you choose.
Stripe's payment form
A simple Pay by card instruction will appear, with a field for customers to add their card number, expiry date and CVC number. To complete the booking, customers can review the cost of the booking in the Pay button:
PayPal's payment form for card payments:
When using PayPal to checkout, customers must add all payment information, including their country, card type and number, expiry date, full name and address:
Setting up your entry to take online payments for bookings
To set up your entry to take online payments:
Open your Scheduling page.
Select the entry from your scheduling list, then Edit entry:
Select the Tickets & Costs tab and scroll down to the Payment options section:
You can choose between:
Enforce online payment: Customers must make an online payment to complete their booking.
Online/offline choice: Customers can choose between either paying online or offline (but not both).
Offline only: Customers can only complete an offline payment.
Once set, remember to save your changes by selecting Save or Save & Exit.
💡 Please note: If a booking includes tickets from both Enforce online payment and Offline only entries, customers will have the option to pay either online or offline. This also applies to checkouts that include No cost, Free ticket, or pass/membership tickets.
Multiple payment options
✅ What you can do:
You can set up multiple payment options and switch between providers as needed.
You can connect two Bookwhen accounts to the same Stripe account.
❌ What you can't do:
You cannot have more than one active payment provider at a time. You must choose to use either Stripe or Paypal.
PayPal doesn't allow multiple Bookwhen accounts to be connected to the same account.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺