You can replace your current Stripe or PayPal account with a different one already integrated with your Bookwhen account. This ensures payments continue to be processed securely under the correct account.
This article explains how to change the Stripe or PayPal account linked to your Bookwhen account.
💡 Please note: If you are using Stripe legacy and want to move to the updated Bookwhen x Stripe integration, you’ll need to wait until we contact you.
If the Update now banner is available in your Bookwhen account, you can follow it to start the migration.
Switching the payment provider
If you've already connected Stripe or PayPal to your account but need to switch to a different account, you'll need to remove the existing connection before reconnecting the new one.
To do this:
Reconnecting a payment provider
💡 Please log into the correct Stripe or PayPal account before reconnecting.
Once you disconnect the integration, you can simply re-add the correct account. To do this:
How a payment provider switch affects memberships
Switching to a different payment gateway from Stripe will break the connection for any memberships. Existing offers will not sync to the new account, and you will not be able to manage them.
Please contact our support team before making any changes for help on the best approach.