When switching payment providers in Bookwhen, it's important to understand how this change will affect existing bookings and payments.
This article covers:
Impact on existing bookings
Switching your payment provider does not affect any purchases that have already been made.
Here’s why:
Tickets and Courses: Similarly, if someone purchases a ticket or enrols in a course, the transaction will still be marked as paid, and their booking status will not change.
💡 Important note: The memberships feature is only available when using Stripe as your payment provider. If you plan to switch to a different provider, we recommend informing all existing members that their current memberships will end. You can offer alternative options, such as passes or discounts, to maintain their engagement.
Accessing payment information
The View payment link within a booking directs you to the active payment gateway at the time of the original booking, not your current one.
This allows you to access details about older transactions even after switching providers.
Refunds
The key area to be mindful of when switching payment providers is refunds:
Refunds must be processed through the payment gateway that was active when the original payment was made.
Therefore, it's important to maintain access to your previous payment gateway account for a period of time after switching providers so you can handle any necessary refunds for past bookings.
Summary
Changing payment providers won’t affect existing purchases, passes, or tickets (except memberships).
Payments made prior to the switch will remain linked to the original gateway.
It's a good idea to keep both your current and previous payment gateway accounts open to process refunds for earlier transactions.
💬 Any questions or feedback? There are two ways to get in touch:
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Thank you! 🕺