When you switch payment providers in Bookwhen, existing bookings and payments may be affected. Understanding these impacts helps you manage transitions smoothly and maintain accurate records.
This article explains how changing payment providers affects current bookings and what steps to take to ensure a seamless transition.
Impact on existing bookings
Switching your payment provider does not affect completed purchases.
Passes: A pass purchased through your previous provider (e.g., switching from PayPal to Stripe) remains valid in the customer's account. Future bookings will reference the pass, not the original payment method.
Tickets and Courses: Transactions remain marked as paid, and booking statuses do not change, ensuring no disruption for customers.
💡 Important note: The membership feature is only available with Stripe as your payment provider. If you plan to switch to a different provider, inform existing members that their current memberships will end. You can offer alternatives, like passes or discounts, to keep them engaged.
Accessing payment information
If you change your online payment provider, the View payment link within a booking will direct you to the payment gateway active at the time of the original booking, not your current provider.
This allows you to access details about older transactions even after switching providers.
Refunds
When switching payment providers, it's important to remember that refunds must be processed through the payment gateway that was active at the time of the original payment.
To manage any necessary refunds for past bookings, ensure you maintain access to your previous payment gateway account for a period of time after the switch.
Summary
Changing payment providers won't affect existing purchases, passes, or tickets (except memberships).
Payments made before the switch will remain linked to the original gateway.
Keep both your current and previous payment gateway accounts open to process refunds for past transactions.
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