This article covers:
How is the pricing structure set up?
Bookwhen charges a flat monthly subscription fee. This is the only cost from us; we don’t take a cut from your bookings or charge extra fees for using the system.
With the franchise feature, you can collect commission fees from your franchisees at the point of payment. These fees are separate from your Bookwhen subscription. For full details, please check out our Franchisee commission fee structure.
You’ll also have access to a dashboard to track performance across all linked accounts.
We recommend placing all accounts on the Standard plan or higher for a consistent brand experience and full feature access. Sub-accounts can use the Lite plan if needed, but some features may be limited.
Do I pay for my franchisees’ sub-accounts?
You have a couple of options to choose from:
Centralised payment: The HQ account pays for all linked accounts via a single invoice.
Direct payment: Each sub-account is responsible for paying for its own subscription.
If you're covering the cost as the HQ, you can either:
Request a centralised invoice, or
Set up each sub-account and add your card details manually.
Alternatively, sub-accounts can add their own payment details and manage billing independently.
Do we offer discounted prices for Linked Accounts?
We aim to offer competitive rates for franchises, but we cannot guarantee a discount. For more information, please contact us via live chat or email.
Who is responsible for paying Stripe fees?
Bookwhen offers flexibility around who covers payment processing fees. As the HQ account holder, you can choose to cover these fees for your franchisees, or each franchisee can take responsibility for their own.
There are two options:
Franchisor covers Stripe fees for their franchisees.
Franchisee covers their own Stripe fees (this is the standard setup for most of our linked accounts).
In this case, franchisees will have both Stripe processing fees and commission fees deducted from the overall transaction value. Franchisees can "recover" this cost by including the online payment fee.
How much are Stripe fees?
Stripe fees vary by product and location but typically are:
1.5% + 20p (for standard cards in the UK)
1.9% + 20p (for premium cards in the UK)
For more details, please visit Stripe Pricing.
💬 Need extra help?
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