✨ Please note: Linked Accounts are only available on the Lite plan or above.
This article covers:
What is a Linked Account?
Linked Accounts is the umbrella term we use to define an account structure when two or more Bookwhen accounts have been 'linked' together.
Within this structure, there is a hierarchal relationship requiring one primary HQ account that multiple sub-accounts can connect to.
For example:
Linked Account structure types
There are two main types of Linked Account structures within Bookwhen, and deciding which set-up depends on whether you need to collect royalties from your sub-accounts.
The two structures are:
Connected (non-royalty based)
Franchise (royalty-based)
1. Connected system
A connected account structure consists of one main HQ account and multiple sub-accounts beneath it. There's no commission involved, and the HQ account won't collect royalties from its linked sub-accounts.
2. Franchise system
A franchise account structure is the same setup as a connected account, except the HQ collects commission/royalties from the sub-accounts linked to it.
Linked Account features
As well as access to the core Bookwhen features (core features available are dependent on the subscription plan type), there are additional features that become unlocked when you move to either the Connected or Franchise system setup:
Class search portal
Co-branded sign-up page (optional)
Pre-populated Enforced entry templates
To note
Both HQ and sub-accounts require a paid plan for a linked account structure.
The franchise system structure is exclusive to users with Stripe as their payment provider.
Both HQ and sub-accounts must use Stripe, and HQ needs a Stripe Connect account.
Deleting team members or changing account owners can impact HQ access, specifically 'parent-account-owner' access.
'Parent-account-owner' access allows adding entry templates, transferring calendars, and accessing linked accounts submenu items.
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