✨ Please note: This is only available to paid plan accounts within a Franchise-based Linked Accounts structure. Stripe must be used as the payment provider for all accounts.
When you’re ready to add additional franchisees to your Bookwhen franchise network, there are a few methods to do this, depending on the situation of your franchisee.
This article covers:
Adding a new franchisee without an existing Bookwhen account using the co-brand sign-up page.
💡 This is if your franchisee has never used Bookwhen and signed up using the co-brand sign-up page.
Ask your franchisee to create an account via your unique co-brand page.
The franchisee will then need to add Stripe via the payment settings section when logged in to Bookwhen.
When your franchisee has confirmed Stripe has been added, you will need to send the account name of the franchisee to support@bookwhen.com and advise on the amount of commission you want to collect from the new franchise (% or £ amount).
We will manually create the connection, and you will be advised when this task has been completed.
Once the link between the HQ and franchisee sub-account has been confirmed, your franchisee will need to re-authenticate Stripe so that commission fees will be paid into your Stripe account.
Adding a new franchisee without an existing Bookwhen account
💡 This is if your franchisee has never used Bookwhen and did not sign up using the co-brand sign-up page.
If you choose not to use a co-brand sign-up page, you can still add a new franchisee by following these steps:
Create a new paid Bookwhen account that will be used for the new franchisee.
The franchisee will then need to add Stripe via the payment settings section when logged in to Bookwhen.
When your franchisee has confirmed Stripe has been added, you will need to send the dashboard URL of the franchisee account to support@bookwhen.com and advise on the amount of commission you want to collect from the new franchise (% or £ amount).
We will manually create the connection, and you will be advised when this task has been completed.
Once the link between the HQ and franchisee sub-account has been confirmed, your franchisee will need to re-authenticate Stripe so that commission fees will be paid into your Stripe account.
Adding a new franchisee with an existing Bookwhen account
💡 This is if your franchisee already has a Bookwhen account.
While rare, in some cases, the franchisee you wish to add to your franchise network may already have an existing Bookwhen subscription linked to your HQ.
Ensure that the franchisee is using Stripe as their payment provider.
When your franchisee has confirmed Stripe has been added, you will need to send the dashboard URL of the franchisee account to support@bookwhen.com and advise on the amount of commission you want to collect from the new franchise (% or £ amount).
We will manually create the connection, and you will be advised when this task has been completed.
Once the link between the HQ and franchisee sub-account has been confirmed, your franchisee will need to re-authenticate Stripe so that commission fees will be paid into your Stripe account.
Additional notes
If your franchisee is using their existing Bookwhen account under your franchise name, it's a good idea that they update their account name and schedule page to reflect this.
You can adjust schedule pages through the page set-up settings, but changing the account name requires contacting us for assistance.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺