✨ Please note: Online payments are available on the Lite plan or above.
SCA is designed to improve payment security and reduce your customer's vulnerability to fraud.
This article explains how SCA might affect the way your customers make payments.
Changes to payment processes
Our supported payment providers have each implemented the SCA requirements in their own way.
Stripe
Customers may need to enter their card's registered postcode/zipcode.
Previously saved card details must be re-entered, and they won't be saved for future use.
Due to SCA rules, the "Remember Me" feature, which allows payment via mobile phone code, is no longer available.
During the transaction, some customers may go through an additional security check with their bank, known as 3D Secure or 3DS.
PayPal
The checkout process remains the same.
Customers may need to complete an extra security check with their bank, known as 3D Secure or 3DS.
WorldPay
The checkout process remains unchanged.
Customers may need to undergo an additional security check with their bank, known as 3D Secure or 3DS.
⚠️ Please note: Worldpay is no longer available for new sign-ups.
How this will affect your customers
Most transactions won’t require additional information or security checks. For most customers, the payment process will remain the same, with extra details only requested on rare occasions.
However, some customers may face additional SCA requirements and will need to provide the necessary details. There is a slight chance that a transaction may fail or be blocked if extra information is needed.
This can happen for a few reasons:
A customer enters incorrect information, such as an incorrect postcode/zipcode for their card.
A customer doesn't pass their bank's 3D Secure check, for example, by entering the wrong passcode on the bank’s security form.
Customers should have the option to correct any mistakes and re-enter their details without being blocked from completing their payment.
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