✨ Please note: Memberships are available on the Standard plan or above.
If you have existing memberships or subscriptions in Stripe from another booking system, you can use the import feature to transfer them into Bookwhen. This helps ensure a smoother transition for you and your customers.
This article covers:
Requirements
Before you begin, make sure that you:
Connect your Bookwhen account to Stripe
Have Memberships enabled on your account
Set up a product (membership) within Stripe
How to import the membership
To import a Stripe membership into Bookwhen:
Select Packages & Discounts, then Memberships from the left-hand menu on your account.
There are two different views of the Import feature:
When there are no other memberships on your Bookwhen account, the Import Stripe Product will appear on the main screen:
When you have a membership set up in Bookwhen, an Import button will appear at the top of the screen:
Select the Import button on either view, and a window with a drop-down menu will pop open.
Select the product you'd like to import from Stripe:
Once you've found your Stripe product, select the Import button.
Depending on the number of members and the size of your product, pulling all of the information from Stripe may take a few minutes.
Once completed, the membership will show on your account, ready for you to edit and build on.
💡 Please note: Bookwhen memberships follow Stripe's best practices and recommended product setup. If your current system uses a different format, importing existing subscriptions into Bookwhen may not always be possible.
Example
When you import a membership from Stripe, there will be two sections within the membership on Bookwhen:
Prices: Lists all the prices associated with your Stripe product.
For example, "£25 per month".
Memberships: Lists all existing members (names and email addresses).
For example:
What information does the import include?
Pricing included in the Stripe product
This includes details such as:
Monthly or annual cost
Multiple price options (if applicable)
Recurring billing period
Customer profiles
All existing customers/members linked to the Stripe product will be imported into Bookwhen. If a customer doesn't already have a profile on Bookwhen, one will be created for them automatically.
Checklist for next steps
After importing the membership, set up your membership offer and exclusive tickets in Bookwhen. This ensures that your members can redeem their benefits seamlessly.
To do this:
Select Packages & Discounts, then Memberships from the left-hand menu on your account.
Find the membership, then View to open the membership settings.
Select the Group hyperlink to open the associated Customer group and tailor the offer:
To create an offer, select Add offer in the top right-hand corner:
Then Create:
Once your membership offer is set up, you can create exclusive tickets.
Exclusive tickets are part of the membership offer and are only available to members in the assigned customer group. When customers sign up for a membership, they are automatically added to the group, giving them access to these tickets.
Important notes
The import feature does not automatically create membership offers or exclusive tickets. These need to be set up separately.
You can manually add new members to a customer group if needed.
After manually creating a customer group in Bookwhen, you can add a price in Stripe later. This is useful after importing, as the import links your accounts.
The import process connects products and prices while keeping the membership list updated by pulling through existing and new members.
Communication from Bookwhen is triggered once the accounts are connected.
Pausing or cancelling a membership in Stripe does not automatically apply to Bookwhen. Be sure to cancel memberships within Bookwhen to reflect changes properly.
💬 Any questions or feedback? There are two ways to get in touch:
For a quicker response, please contact us via live chat on our homepage or your account.
Or send us an email
Thank you! 🕺
Tags: membership, memberships,